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Assistant Banquet Manager - Kansas City, United States - Hotel Kansas City
Description
Located in the Library District of downtown Kansas City, the Hotel Kansas City is located in the historic location of the Kansas City Club. Founded in 1882, the club was one of two surviving private city clubs on the Missouri side of Kansas City until it closed in 2015.
The Hotel Kansas City will bring back the exclusive feeling of the building's past, combined with the warm welcome of your favorite watering hole. In addition to the hotel's 144 guest rooms are the Town Company, a three-meal restaurant; Nighthawk, a music-centric cellar bar; a lobby caf, and a lobby lounge and bar that will bring locals and guests together for impromptu mingling. For the event minded guests, there will be 20,000 feet of meeting space that includes impressive historic ballrooms and a 3,000 square foot rooftop event patio.
**Job Overview**
This position is responsible for assisting in managing all banquets and events in the hotel to deliver an excellent guest experience.
**Essential Responsibilities**
Assist in managing/pre-planning all Banquet & Catering events.
Maintain exceptional levels of customer service.
Coordinate with banquet staff to execute flawless events.
Evaluate guest satisfaction levels with a focus on continuous improvement.
Maintain good communication and work relationships across all hotel departments and with external clients and suppliers.
Ensure post-meeting minutes are generated.
Comply with hotel security, fire regulations and all health and safety legislation.
Ensure compliance with sanitation and alcohol awareness standards.
Manage daily Banquet functions to include, but not limited to, planning, organizing and executing breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
Ensure that service and standards according to SOP's are adhered to.
Oversee the setup of function rooms to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection.
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.
Communicate function specifications, procedures and changes with affected departments including, but not limited to, the Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping.
Oversee the breakdown of the function room and ensure proper storage of equipment.
Other tasks/duties as assigned by Banquet Manager or Director of Restaurants, Bars & Events.
**Qualifications**
**Education:**
High school diploma or GED equivalency.
**Experience:**
Demonstrated experience finding positive solutions to challenging service situations.
Previous experience with BEOs to ensure a successful event.
Must possess knowledge of fine-dining and casual service etiquette, as well as proper food handling.
Prior accounting, cash handling, or bank procedures experience.
Working knowledge of alcohol service controls and procedures.
**Interaction:**
Read, write, and speak English fluently.
Exemplary organizational and communication skills.
Engage with contract clients in order to ensure total event coordination, as well as acting as direct liaison between guests and team members.
Must be able to supervise, direct and maintain the integrity of service delivery process for any function including but not limited to the following: set-up (must be able to lift 50lbs.), audio visual equipment, food and beverage, special requests, and breakdown.
Detailed communication with kitchen before, during and after function to ensure that guest expectations have been exceeded and that food quality controls have been met.
**Work Environment**
Constantly standing and walking on various surfaces including carpet, tile, and rubber mats.
Occasional crouching or bending at the knees to lift trays, clean, and stock shelves.
Frequently stooping or bending at the waist to load carts and trays while serving food and beverages.
Constantly twisting at the knees, waist, and neck to serve guests, monitor banquet room activity, maneuver through crowds and staff.
Constantly balancing when carrying trays, glassware, and beverage containers.
Frequently reaching to stock supplies. Serve at arms length extension, and set up banquet tables.
Frequently grasping or handling to serve food, set up banquet tables and use the telephone.
Frequently pushing and pulling carts, table, glass and china carts between 10-20lbs. of force.
Frequently lifting and carrying to set up tables, food trays, ice buckets between 25-50lbs.
Constantly near and far vision with depth and color perception to read paperwork, view product and room, serve guests, and recognize color differences between various drinks and juices and colored linen.
**Benefits:**
Medical, Dental, Vision, Life Insurance, STD, LTD, 401K with Matching, Flexible Spending Account (FSA), Employee Assistance Program, Tuition Reimbursement, Employee Meal, Discounted Parking, Referral Bonuses
Free room nights, Discounted room nights and Friends and Family discounts
Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future
Proven sales/volume which leads to increased tips/ability to increase wages
Teaching hotel where you can learn from some of the best in the business
