- Tech/Associate's Degree required or 6+ years of experience
- Minimum of 3-5 years experience with IT Helpdesk/Service Desk.
- 1-2 years of experience with Server (backups, applications).
- Basic networking and telephony. experience
- More advanced troubleshooting skills (Desktop, Server).
- Vendor experience and partnership.
- Lean manufacturing experience and knowledge preferred.
- Basic project management experience preferred.
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IT Site Technician - Minneapolis, United States - STERIS
Description
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
The IT Site Technician is responsible for providing end user and Corporate IT support in the following areas: software/hardware peripherals, network, telephony, data communication technologies, servers and workstation configuration. Assists with troubleshooting client/server environments. Implements company standard infrastructure and provide support for system upgrades and migrations. Supports IT site leaders/managers in delivering technical services and solutions to assigned facility. Provides primary and/or secondary support for site specific business applications. The Senior IT Site Technician has increased autonomy to work directly with vendors; researches and delivers best practices and solutions; and serves in leadership roles with various projects.
Duties
60% End User Technical Support (Skilled)
•Provides support for PCs, telephone system, printers, copiers, network and all other IT equipment (a basic understanding of networking and IP Telephony is required).
•Provides support for facility security systems including security cameras and badge access software/hardware.
•Provides full frontline support along with full rights to System Center Configuration Manager (SCCM) and participates in building images.
•Provides support for all facility audio/visual equipment.
•Audits infrastructure security including operating system, security patches, and virus defense. Remediates missing system patches and updates.
•Responds and logs Service Desk tickets, providing phone and hands-on support to STERIS employees.
•Processes Service Desk tickets requesting new access/equipment for customers in accordance with Service Desk policies.
•Facilitates system hardware installations/relocations as required utilizing STERIS approved installation methods. 35% Infrastructure Support
•Creates folders, passwords, and user accounts through Active Directory
•Orders equipment and desktop peripherals
•Supports backend processes (Verify backups, making folders, active directory maintenance)
•Increased participation in upgrade processes(i.e. server software) - patching process (PCs and Servers)
•Provides support for account administration and auditing for user accounts in active directory, Exchange, AS400, and various other applications. 5% Project Management
•Researches and presents new hardware/software solutions. Works under more autonomy, less direct supervision. Develops effective relationships with Site users and Corporate IT partners. Starts to take on projects and some ownership
Required Experience
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Employees (and their families) may enroll in our company-sponsored medical, dental, vision, flexible spending, health savings account, voluntary benefits, supplemental life/AD&D plans and the company's 401k plan. Employees are covered by an employee assistance program (also available to household members) and long-term disability. Full-Time Employees are also eligible for short-term disability. Full-time Employees will also receive Paid Time Off (PTO) based on years of service and paid Holidays. Part-time employees working 20 or more hours receive a pro-ration of the full-time PTO allocation and paid Holidays based on their standard hourly work week. Full-Time employees are eligible for four weeks of paid parental leave. Part-time employees also receive paid parental leave, pro-rated based on their standard hourly work week.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID: 43209
Job Category: Information Technology
