National Accounts Contract Manager - Diamond Bar, United States - Niagara Bottling

Description

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

The National Account Contract Manager, Brand Manufacturing is a proactive and results-oriented individual, playing a key role in driving profitable growth for Niagara. This role requires developing and executing commercial strategies that prioritize customer satisfaction, cost efficiency and brand alignment in the Beverage Manufacturing area. The Manager will collaborate with key stakeholders across the organization to ensure effective information sharing, demand planning, contract management, order fulfillment, and receivables management is achieved and sustained.

The Manager is a member of the commercial team and collaborates closely with the other Account Leaders, Beverage Operations, Product Development, Engineering, Finance and Program Management to ensure seamless coordination between internal departments and the customer in service of satisfying the customer's service and order fulfillment expectations.

Essential Functions

• Embrace strong customer advocacy while balancing fiduciary responsibility to Niagara.
• Serve as a primary customer-facing representative for all commercial contracts, ensuring adherence to the operating model and customer Key Operating Indicators (KOIs).
• Achieve annual sales performance goals across the full scope of customer accounts covered by the role.
• In coordination with the KAM/NAM, manage all engagement/communication with the customer on key business execution issues.
• Evolve and execute brand-specific commercial strategies in collaboration with the NAM/KAM and be responsible for the internal communication and alignment.
• Manage engagement and communication with customers regarding business execution issues in collaboration with the Key Stakeholders (Customer Service, Planning, Quality, Bev Ops)
• Collaborate with internal teams including Beverage Operations, Program Management, Product Development, Engineering, and others to ensure coordination and execution of customer onboarding.
• Collaborate with stakeholders both internal and external for forward-looking demand planning activities.
• Oversee contract adherence, performance metrics (MoP & ToP) and SLA-related items and the associated communications internal (clarifying expectations and requirements) and with customers.
• Partner with Finance to address invoicing, fines/fees, and payment-related issues; and manage resolution of such with the customer.
• Participate in customer entertaining/team building.
• Assist KAM/NAM in drafting and presenting ongoing customer-specific internal and external business reports.
• Oversee the preparation and execution of all customer QBRs. Participate in the necessary level of internal tactical business execution meetings to effectively represent the Commercial team on external tactical business execution meetings, as needed.
• Collaborate with customers on operational KPI/data needs and communicate internally.
• Collaborate with Bev Ops to drive strategies for revenue growth and EBITDA improvement.
• 35% - on average travels 1-2 weeks out of the month
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications
  • 4 Years - Experience in consumer-packaged goods environment
  • 4 Years - Experience in Position
  • 4 Years - Experience managing people/projects

*experience may include a combination of work experience and education

• Preferred Qualifications:
  • 10+ Years- Experience in consumer-packaged goods environment
  • 10+ Years - Experience working in Position
  • 10+ Years - Experience managing people/projects

*experience may include a combination of work experience and education

Competencies

• Demonstrated success with cross-functional collaboration.
• Ability to lead and drive results from a position of influence.
• Effective motivation, collaboration and coaching within teams and across peer and leadership groups.
• Prioritization and execution in pressurized environments, ensuring project milestones are met.
• Experience in customer/vendor contract management and other fundamental management skillsets.
• Management of multiple projects simultaneously and adaptation to rapid changes.
• Performance in leading complex initiatives and programs.
• Drive for continuous process improvement, challenging the status quo.
• Self-driven professionalism with productivity, efficiency and creativity.
• Adaptability to changing business requirements and priorities.
• Experience with change management.
• Strategic and creative thinking abilities.
• Synthesizing qualitative updates into clear and concise reports.
• Proficiency in advanced Microsoft Office Applications (Excel, Word, PowerPoint, Projects, etc).

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Building strong customer relationships and delivering customer-centric solutions.
  • Seeing ahead to future possibilities and translating them to breakthrough strategies
  • Holding self and others accountable to meet commitments.
  • Building strong -identity team that apply their diverse skills and perspectives to achieve common goals.
• InnovACT
  • Actively learning through experimentation when tackling new problems, using both success and failures as learning fodder.
  • Knowing the most effective and efficient process to get things done, with a focus on continuous improvement.
• Find a Way
  • Building partnerships and working collaboratively with others to meet shared objectives.
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
  • Operating effectively, even when thing are not certain or the way forward is not clear.
• Empowered to be Great
  • Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Developing people to meet both their career goals and the organization's goals.

Education

• Minimum Required:
  • Bachelor's Degree in Business, Marketing, Management, Finance or other related field
• Preferred:
  • Master's Degree in Business, Marketing, Management, Finance or other related field

Certification/License:

• Required: N/A
• Preferred: N/A

Foreign Language

• Required: None Required
• Preferred: None Required

Typical Compensation Range

Benefits

Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.