- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Admit patients: ensuring that the patient is weighed, and all information is current
- Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
- Process financial transactions accurately
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked lobby and front office area
- Educate clients on wellness plans, food, and products sold in the waiting room
- Communicate effectively and efficiently with the Nursing and Vet Team
- Perform opening and closing procedures, end-of-day reports, and deposits
- Data Entry: records, client questionnaires, referral information, etc.
- Distribute mail
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Opportunities to learn Veterinary Assistant skills if desired
- One year minimum experience in a veterinary practice required; however candidates with human medical experience may be considered
- Minimum two years of customer service experience required (retail, food and beverage, etc.)
- Familiarity with Avimark hospital software preferred
- Computer experience (email usage, word/excel) required for using front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
- Knowledge of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.
- Ability to determine the difference between an emergency and a routine office visit
- Excellent communication skills with clients and team members
- Proficient with time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, friendly, and positive professional attitude
- Must be able to work seated for a majority of day
- Short Term Disability paid for by employer
- Complimentary Life Insurance - $25,000; with options to purchase additional voluntary benefits for self or family
- Company-Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Kaiser/UMR Insurance Plans with multiple options
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
-
Patient Services Representative
2 weeks ago
Outlook Eyecare Township of Monroe, United States*** · The Patient Services Representative is responsible for scheduling and registering patients for appointments. Success in this position requires the ability to utilize the scheduling system to search for appointments across multiple physicians, resources, while utilizing unde ...
-
Customer Service Representative
1 week ago
Automann USA Township of Monroe, United StatesAutomann services its distributors out of (4) US Distribution centers; Monroe Township NJ (HQ), New Lennox IL, Duncanville TX and Ontario CA and (2) distribution centers in Canada: Brampton ON and Edmonton AB. · **Automann's Vision **is to improve people's lives by keeping the es ...
-
Customer Service Representative
2 weeks ago
Aquarion Water Company Monroe, United StatesAquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven ...
-
Customer Service Representative
3 days ago
Cosmos Furniture Township of Monroe, United StatesPay: $ $21.00 per hour · **Benefits**: · - Health insurance · - Paid time off · Shift: · - 8 hour shift · Weekly day range: · - Monday to Friday · Ability to Relocate: · - Monroe Township, NJ: Relocate before starting work (required) · Work Location: In person ...
-
Dispatch/customer Service Representative
1 week ago
Ultimate Drain Cleaning & Service, LLC Township of Monroe, United StatesUltimate Drain Cleaning & Service is a growing plumbing company, providing services throughout New Jersey. We are looking for an experienced Dispatch and Customer Service Representative, qualified with basic sales and client services knowledge. · **Responsibilities** · - Communic ...
-
Patient Service Representative
2 weeks ago
ZOLL LifeVest Cloverdale, United States**Position Title: Patient Service Representative (PSR)** · **Remote independent contract worker position** · **Competitive fee for service** · **Flexibility - work around your schedule** · **Lifesaving medical technology** · The Cardiac Management Solutions division of ZOLL Medic ...
-
customer service representative
1 week ago
Family Dollar Bloomington, United StatesFamily Dollar W RICHLAND PLZ [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
customer service representative
2 weeks ago
Family Dollar Monroe, United StatesFamily Dollar - 6 N MAIN ST. [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
Customer Service Representative
1 day ago
Vantage Concepts Monroe, United StatesJob Description · Job DescriptionThe consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their ...
-
Member Services Representative
4 weeks ago
Anytime Fitness Bloomington, United StatesThe Member Services Representative Objective: The Member Services Representativeis responsible for growing the membership base and connecting members to the Personal Training Manager. TheMember Services Representative is also the club ambassador connecting the local community wit ...
-
Client Service Representative
3 weeks ago
Combs Veterinary Clinic Inc Bloomington, United StatesClient Service Representative · Combs Veterinary Clinic is a progressive small 2-3 doctor animal clinic on the West side of Bloomington, IN, is looking for a Client Service Representative. · At Combs Veterinary Clinic, our team is small, supportive, and collaborative. We embra ...
-
Customer Service Representative
2 weeks ago
DPDHL Monroe, United StatesDHL Supply Chain is Hiring · At DHL, you will play a part in one of the world's most essential industries. As the world's leading contractlogisticsprovider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters ...
-
Customer Service Representative
1 week ago
Indiana Farm Bureau Bloomington, United StatesCustomer Service Representative Bloomington , Indiana **Description** · **Responsibilities:** · Interact directly with our customers by providing product and service information. · Provide sales/marketing support to Agents and assist with office operations such as scheduling a ...
-
Customer Service Representative
3 weeks ago
Sun Technologies Bloomington, United StatesJob Title : Customer Service Representative Required Skills : Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Bloomington,Indiana **Job Description** · Handling patients, referral sources, and administrativ ...
-
Member Services Representative
2 weeks ago
Planet Fitness Bloomington, United States Part timeJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · Greet members, pro ...
-
Patient Service Representative
1 week ago
ZOLL LifeVest Monroe, United StatesJob Description · Job DescriptionPosition Title: Patient Service Representative (PSR) · Remote independent contract worker position · Competitive fee for service · Flexibility – work around your schedule · Lifesaving medical technology · The Cardiac Management Solutions division ...
-
Customer Service Representative
1 week ago
Adalie Allen - State Farm Agent Bloomington, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents are independ ...
-
Customer Service Representative
3 weeks ago
Proveli Bloomington, United StatesJob description · Our fast-growing Sales, Manufacturing, and Distribution center is looking for a result driven Customer Service Advisor to join our team as a key member. We are a multi-brand company with high aspirations and high expectations. If you are looking to make a differ ...
-
Records Services Representative
4 days ago
Indiana University Bloomington, United StatesThe Intensive English Program (IEP) at Indiana University (IU) Bloomington offers a comprehensive set of courses aimed mainly at preparing international students to study in English at the university level. · Our mission in the IEP is to serve learners of English by offering cou ...
-
Customer Service Representative
1 week ago
Allison Allen - State Farm Agent Bloomington, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Bloomington, IN is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Allison Allen - State Farm Agent, you will build and develop custome ...
Client Service Representative - Bloomington, United States - Combs Veterinary Clinic Inc
Description
Combs Veterinary Clinic, a progressive small 2-3 doctor animal clinic on the West side of Bloomington, IN, is looking for a Client Service Representative.
At Combs Veterinary Clinic, our team is small, supportive, and collaborative. We embrace a collaborative approach and are excited to be able to add another CSR to our family. Being a CSR in a veterinary office takes a special kind of person who loves helping both humans and animals alike. You would be responsible for the first and last impression a client makes when visiting our clinic, and it is important that all clients feel welcome, safe, and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way.
Thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care
Essential Functions and Responsibilities:
Skills and Qualifications:
Benefits and Perks:
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.