Customer Service Representative - Bloomington, United States - Sun Technologies

Sun Technologies Bloomington, United States

Found in: Lensa US 4 C2 - 2 days ago

Description

Job Title : Customer Service Representative Required Skills : Typing: 35-40WPM and 2-3 years? experience with all Microsoft Office suite i.e. Excel, word, Power point etc. Location : Bloomington,Indiana **Job Description**

Handling patients, referral sources, and administrative department inquires

Communicating with insurance companies and/or prior authorization requests

Entering patient information into a customer information system

Ensuring customer satisfaction and assisting them with issues/concerns related to their health

Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty

Becoming educated in qualifications of multiple insurances to ensure clean order intake

High school diploma or GED required

Minimum 1 year of Customer Service

Ability to convey a positive and professional image to customers and employees

Maintain composure in high-pressure situations

Capable of following an issue through to its conclusion

Experience : 2+ years

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