Customer Service Representative - Township of Monroe, United States - Automann USA

Automann USA

Verified Company

Township of Monroe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Automann services its distributors out of (4)

US Distribution centers; Monroe Township NJ (HQ), New Lennox IL, Duncanville TX and Ontario CA and (2) distribution centers in Canada:
Brampton ON and Edmonton AB.

Automann's Vision is to improve people's lives by keeping the essential vehicles of our society moving for the people, businesses, and economies that depend on them.

Responsibilities

Timely processing of orders and precise data entry
Ability to identify and resolve issues in regards to shipments and/or order processing
Build rapport with each customer; Actively listens to customer's requests and needs
Handles each call until resolution is reached, including followup to ensure actions promised are completed
Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problems

Skills and Qualifications

Ability to establish and maintain a positive and professional relationship with clients, coworkers and visitors
Prior customer service, data entry, or call center experience
Strong organizational and followup skills a must
Ability to multitask and easily change gears
Strong interpersonal and written / verbal communication skills
Professional and customer friendly phone etiquette
Teamoriented mindset and strong work ethic
Microsoft Office
Bilingual Spanish a plus

Automann. Let's keep exploring.

Automann, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, sexual identity, marital status, genetic information, military or veteran status, or any other category protected by applicable federal, state, or local law.

Pay:
$ $22.00 per hour

Benefits: