Customer Service Representative - Township of Monroe, United States - Automann USA

Automann USA
Automann USA
Verified Company
Township of Monroe, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Automann services its distributors out of (4)

US Distribution centers; Monroe Township NJ (HQ), New Lennox IL, Duncanville TX and Ontario CA and (2) distribution centers in Canada:
Brampton ON and Edmonton AB.


Automann's Vision is to improve people's lives by keeping the essential vehicles of our society moving for the people, businesses, and economies that depend on them.


Responsibilities

  • Timely processing of orders and precise data entry
  • Ability to identify and resolve issues in regards to shipments and/or order processing
  • Build rapport with each customer; Actively listens to customer's requests and needs
  • Handles each call until resolution is reached, including followup to ensure actions promised are completed
  • Resolve problems by clarifying issues; research & explore answers and alternative solutions; implement solutions; escalate unresolved problems

Skills and Qualifications

  • Ability to establish and maintain a positive and professional relationship with clients, coworkers and visitors
  • Prior customer service, data entry, or call center experience
  • Strong organizational and followup skills a must
  • Ability to multitask and easily change gears
  • Strong interpersonal and written / verbal communication skills
  • Professional and customer friendly phone etiquette
  • Teamoriented mindset and strong work ethic
  • Microsoft Office
  • Bilingual Spanish a plus

Automann. Let's keep exploring.


Automann, Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, sexual identity, marital status, genetic information, military or veteran status, or any other category protected by applicable federal, state, or local law.


Pay:
$ $22.00 per hour


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 3 years

Shift:

  • 8 hour shift

Work setting:

  • Inperson
  • Office

Education:


  • High school or equivalent (preferred)

Experience:

Data Entry: 2 years (preferred)
Customer Service: 3 years (required)


Work Location:
In person
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