- From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers
- You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails.
- You will partner internally to create a seamless experience for our customers and resolve potential issues.
- A career path with opportunity for growth
- Ability to obtain your Associate's or Bachelor's degree or further your education with tuition reimbursement.
- Affordable Health Insurance, Dental, Vision and Basic Life
- 401K match, Paid Time Off, Holiday Pay
- Quarterly incentive bonus and annual increases plan based on performance.
- Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
- A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
- Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred.
- Flexible and quick learner, willing to adapt to changing customer and business needs preferred.
- Bilingual (Spanish) preferred.
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular
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Customer Care Representative I - Latham, United States - Elevance Health
Description
Anticipated End Date:
Position Title:
Customer Care Representative I - FHPS
Job Description:
Job Title:
Customer Care Representative I
Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of our Elevance Health PulsePoint location at 15 Plaza Dr, Latham, NY 12110.
This position will have on-site training and will require you to be in the Latham, NY office.
Hours:8:30am-5:00pm EST during training and 9:00am-5:30pm EST after training
Must have 100% attendance during the first 12 weeks of training
Start date:
7/15/2024.
*$500 Sign on Bonus Included
As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires.
You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.
If you want to be a part of this exciting team, make a difference in someone's life and help make healthcare easy, apply todayHow you will make an impact:
Minimum Requirements:
For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $16.68 to $25.
Locations:
California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
The salary offered for this specific position is based on a number of legitimate, nondiscriminatory factors set by the company.
The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Job Level:Non-Management Non-Exempt
Workshift:
Job Family:
CUS > Care Reps
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
