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National City

    Parts Associate Harley-Davidson - National City, United States - Wise Auto Group

    Wise Auto Group
    Wise Auto Group National City, United States

    3 days ago

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    Description

    Job Description

    Job Description

    Job Title: Parts Associate

    Department: Parts

    Supervisor: Parts Manager

    Summary Description

    Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

    Duties and Responsibilities

    • Provide customer service to external customers.
    • Meet customer needs, offers options, resolves problems and follows up with customers.
    • Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
    • Maintain friendly, helpful demeanor.
    • Provide professional, knowledgeable, courteous customer service.
    • Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
    • Monitor for shoplifting.
    • Perform all cashiering functions in accordance with company cash handling policies and procedures.
    • Check price tags for alterations.
    • Use appropriate verification procedures for credit card purchases.
    • Keep sales floor neat, clean and fully-stocked.
    • Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
    • Ensure merchandise is attractively displayed.
    • Maintain cashiering desk/areas in a clean, organized fashion.
    • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
    • Assist with answering incoming calls and directing them to the appropriate person or department.
    • Make tags for damaged merchandise, deliver daily to designated area.
    • Comply with all company and department policies and procedures.
    • Perform other related duties as assigned or requested.

    Supervisory Responsibilities

    • None

    Qualifications & Job Requirements

    • High School Diploma or equivalent degree or greater required.
    • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
    • Ability to take initiative and problem solve.
    • Excellent verbal and written communication skills.
    • Ability to present oneself as well as the company in a professional manner.
    • Knowledge of applicable laws/policies/principles/etc.
    • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
    • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
    • Attention to detail.
    • Interpersonal skills and customer service skills required.

    Physical Demands

    • Requires the use of both hands.
    • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
    • Requires standing and/or walking for extended periods of time.
      • Requires the ability to balance and push an 800+lb motorcycle.

    Working Conditions

    • The noise level in the work environment is usually loud.
    • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.
    • Frequently works near moving mechanical parts.

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