Harley Davidson Internet Sales Associate - National City, United States - Wise Auto Group

Description

Job Title: Internet Fit Specialist

Department: Sales

Supervisor: Sales Manager

Summary Description

The Internet Fit Specialist makes every customer interaction a VIP experience, whether that's through inbound calls, emails and texts. The Internet Fit Specialist will also answer customer questions and schedule appointments through the CRM.

Duties and Responsibilities

• Handle incoming phone/internet leads and setting appointments.
• Follow guidelines on key metrics with Lead Response and appointment setting.
• Follow up with internet and incoming phone calls.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone transactions with an upbeat and friendly tone.
• Answer all customer questions or commit to getting the answer promptly.
• Perform other related duties as assigned or requested.

• None

• Excellent listening and communication skills.
• Strong time management skills.
• Great problem-solving.
• Capable of making smart decisions in a fast-paced work environment.
• Strong work ethic and motivated by results and self-improvement.
• A performance mindset.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
• Must be computer literate and proficient with Microsoft Office, along with general email/internet.
• Experience using various Google Drive applications, including Google Sheets and Google Docs, plus.
• Ability to learn customer management relationship software (VinSolutions).
• Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.
• Ability to handle confidential information responsibility required.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to take photos of Motorcycle Inventory and post to inventory software
• High school diploma preferred.

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.
• Requires standing and/or walking for extended periods of time.

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.