Data Proc I - Tysons, United States - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Tysons, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description & Requirements
This position is a Remote - Work at Home, Customer Service position. However, you must be able to physically pick up your equipment at our office located at Raleigh, NC.

I n this position, you will be supporting survivors of natural disaster. The FEMA team strives to be available to help those in need requiring us to have flexibility.

This position will require you to have availability to work an eight (8) hour shift, 5 days per week anytime between the hours of 6:30AM-2:30AM EST (including weekends).

Essential Duties and Responsibilities:

Collect information from customers and clients
Enter data into the central database
Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
Review data for deficiencies or errors, correct any incompatibilities if possible and check output
Retrieve data as requested
Maintain and update the database system as necessary
Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
Complete basic callrelated input in computer terminal to phone inquiries
Responds to all inquiries consistent with confidentialit y and privacy policies and refers callers to alternate sources when appropriate
Attention to detail, ability to multitask is required
Meet Quality Assurance (QA) and other key performance metrics
Track and document all inquiries using the applicable systems
Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

Minimum Requirements:

High School Diploma or GED required
At least six (6) months of customer service/secret arial/telemark eting experience required
Ability to pass a federal background check
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Must be US Citizen per client requirements
Must reside in Contiguous US
Call center experience preferred, but not required

Home Office Requirements:

Hardwired internet (ethernet) connection
Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to w ww.speedtest.n et)
Private work area and adequate power source
All equipment will be provided by Maximus (computer and headset) but must be picked up in our physical office located at Raleigh, NC prior to your start date.

Minimum Requirements

Minimum Requirements:

High School Diploma or GED required
At least six (6) months of customer service/secretarial/telemarketing experience required
Ability to speak and read English clearly, professionally, and fluently
Ability to type a minimum of 20 WPM (words per minute)
Ability to comply with moderate computer usage
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment

EEO Statement