Restaurant Assistant Manager - Charleston, United States - Avocet Hospitality Group

Description

Job Description

Charleston's #1 Rooftop Bar is seeking to hire a hospitality professional who has the desire to lead in a fun, fast-paced environment

WHO WE ARE LOOKING FOR

The Rooftop is seeking a top-notch Assistant Manager who will support the Rooftop General Manager in planning and directing all restaurant operations while maintaining high standards of food, guest service, health, and safety. You will support all efforts for maximum profitability, efficient restaurant performance, and optimal utilization of staff and resources. You will be responsible for exemplifying The Rooftop's culture as well as promoting the whole property as both the Destination and Employer of Choice

**Primary Duties & Responsibilities**

• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; suggesting improvements; and building relationships with preferred patrons. Supports efforts to ensure competitive advantage by identifying and maintaining knowledge of competitors' offerings. Accomplishes company goals by accepting ownership for spearheading new and different requests. Understands and supports overall restaurant business objectives set forth by senior leadership.
• Ensures the restaurant meets or exceeds all regulation and compliance standards required by SC ABL, DHEC, DEW, and all other applicable agencies. Supports and enforces company policies and procedures; production, productivity, quality, and patron-service standards; and system improvements.
• Orders, schedules, and receives delivery of beverages and operating supplies. Assists with monthly inventory counts. Assists Rooftop General Manager to accomplish restaurant human resource objectives by recruiting, training, scheduling, coaching, and disciplining staff; communicating job expectations; monitoring and reviewing job contributions; and enforcing policies and procedures. Assists Rooftop General Manager in ensuring all aspects of bi-weekly payroll including tip allocations, position codes, and paid time off are correct and payroll is submitted in a timely manner.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
• Works closely with other departments to ensure guest satisfaction and safety.

Note that this is not an inclusive list and team members are at times asked to assist with other tasks to best serve the business. Other tasks may be assigned by the General Manager or other managers.

**Supervisor Responsibilities**

• Rooftop front-of-house staff including Bartenders, Barbacks, Servers, and Server Assistants

**Job Requirements**

Education/Experience:

• High School Diploma or equivalent. College degree preferred. Degree in hospitality management a plus.
• At least 3+ years of restaurant experience. At least 1-2 years of experience in restaurant management a plus.
• ServSafe certification a plus

Skills & Abilities:

• Commitment to guest satisfaction and service excellence.
• Working knowledge of alcoholic and non-alcoholic beverages; of food preparation and presentation.
• Excellent verbal and written communication skills with guests, team members, and management.
• Strong interpersonal and interaction skills.
• Able to promote customer service and focus amongst staff. Able to effectively lead and develop team members.
• Ability to multi-task, delegate, resolve problems, handle conflict, perform, and make effective decisions under pressure.
• Excellent computer skills; Proficiency in restaurant POS and Inventory applications.

**Working Conditions**

Equipment to Be Used:

• Microsoft Office Suite
• Google Suite
• POS computer system
• Various kitchen equipment and beverage equipment

Physical & Mental Requirements:

• Maintain regular and punctual on-site attendance with the ability to work a flexible schedule which may include days, evenings, weekends, and holidays when business requires.
• Must cope with frequently changing priorities and deadlines with a high degree of optimism, professionalism, and collaboration.
• Ability to stand for long periods of time. Requires manual dexterity sufficient to handle equipment and utensils. Frequently required to use hands and arms to reach and handle. Frequently required to climb, balance, stoop, kneel, and crouch. Must be able to push, pull, lift, and carry up to 30 pounds.

Work Environment:

• Fast-paced, high-volume restaurant and bar. Will occasionally work in other areas of the property including other restaurant/banquet outlets, storage areas, kitchens, guest areas, and shared office spaces.
• The work environment includes high guest contact; may involve varying conditions and circumstances with guests, staff, visitors, etc.
• Ability to work in temperatures of varying degrees and in various weather conditions.

The working conditions described are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE HAVE TO OFFER

Location:

• Located at 19 Vendue Range, Charleston, SC 29401, The Vendue is in the heart of Charleston's French Quarter and Art District.
• Steps away from Waterfront Park, Charleston City Market, and Rainbow Row, along with other historic attractions, shopping, and dining.

Salary:

• $55,000 annual salary
• Annual bonus opportunities
• Exempt, full-time position

Benefits:

• A culture that values curiosity, boldness, intentionality, and delight
• Opportunities for internal growth and development
• Paid Time Off & Paid Holidays
• Affordable medical, dental, and vision insurance plans
• Company provided life insurance
• Short & Long Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) and Roth 401(k) with employer matching of up to 3.5%
• Referral program
• Employee Assistance Program
• Tuition Reimbursement Program
• Discounts at all Avocet-owned hotels and restaurants

WHO WE ARE:

The Vendue is not traditional in its aesthetic, vibe or the way we serve our guests. Neither is this position. We're here to shake things up to bring our guest experience to the next level–with some flair, and a touch of showmanship. You'll have everything you need to shine - great location? Check. An epic rooftop bar? Best in the city 200+ piece curated art collection? Yup, but we don't want to brag. We could go on. But we are missing one thing - YOU. What level of creativity, fun, beauty, and inspiration can you bring to the team? Can you match our moxie? We'd love to find out. To learn more, visit

Up top is where it's at The Rooftop - A legend unto itself, Charleston's original rooftop bar. Constantly voted #1, Vendue's lively rooftop boasts views for miles – harbor or city skyline. Pick your pleasure. With tasty food and pulse-pounding drinks to help fuel our guests' merry-making, this is where it's at. Every guest should leave thinking, "damn, that was good fun." - and you can be part of the team that makes it happen

EOE/DFWP