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    Store Manager - Tulsa, United States - The Reisner Group

    The Reisner Group
    The Reisner Group Tulsa, United States

    2 weeks ago

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    Description

    STORE MANAGER

    Reports to:

    General Manager Status:
    Entry salary range based on experience.


    POSITION SUMMARY:
    To ensure the highest level of service possible. To ensure smooth daily operations, prompt and friendly customer service, and a well-maintained store. To meet objectives for profitability, labor efficiency and margin. Serves as a member of the Management Team reporting to GM to support achievement.


    Manages department Supervisor team:

    Front End Supervisor, Deli Bakery Supervisor, Produce Supervisor, Meat Supervisor, Grocery Supervisor Frozen and Dairy Supervisor, and Backroom Supervisor.


    POSITION RESPONSIBILITIES:
    I. SUPERVISION AND LEADERSHIP OF STORE


    • Effectively and efficiently manage all aspects of store operations based on goals, objectives and standards established by General Manager.
    • Supervision of department Supervisors including, but not limited to: departmental planning, goal setting, project implementation, and personnel issues.
    • Ensure compliance of all store personnel with established policies and procedures.
    • Follow Manager Code of Conduct and Servant Leadership principles to promote team building and motivate staff.
    • Treat staff and supervisors with consistency and fairness, in a style appropriate to a cooperative work environment.
    • Ensure that communications are clear, direct, and respectful.
    • Ensure professional and friendly service from all staff.
    • Hold weekly store leadership team meetings.
    • Ensure inventory is timely and accurate.
    Additional Info II. STORE OPERATIONS


    • Ensure compliance with all applicable laws: business licenses, permits, health regulations, organic standards, fire code, labor laws, etc.
    • Ensure smooth flow of store operations on a day-to-day basis.
    • Ensure appropriate staff coverage to meet demands of customer flow.
    • Ensures store is well stocked with appealing and abundant sets and displays and fresh products.
    • Ensures proper store cleanliness and appearance to ensure customer satisfaction and compliance with all codes.
    • Maintain security of building, equipment, inventory, staff and customers
    • Process paperwork in a timely and accurate manner
    • Make recommendations to the GM regarding changes in policies and procedures
    • Perform other tasks as assigned by GM
    III. STORE SAFETY, AND SANITATION


    • Ensure that all managers are aware of security, safety, and emergency procedures and are trained to handle emergency situations.
    • Ensure security of store property and personnel at all times.
    • Ensure all departments comply with health department standards.
    IV. FINANCIAL ACCOUNTABILITY


    • Create store financial plan working with GM and Departmental managers.
    • Execute and monitor store financial plan.
    Job Benefits


    ESSENTIAL SKILLS AND EXPERIENCE:

    • Organized, pays attention to detail.
    • Outstanding customer service
    • Ability to prioritize and delegate
    • Ability to supervise effectively
    • Computer literacy
    • Demonstrated objectivity, neutrality, calmness under pressure.
    • Willingness and ability to maintain absolute confidentiality in regard to all personnel issues.
    • Demonstrated ability to follow through on commitments.
    • Communications skillsgood listener, clear instructions.
    • Experience developing systems and procedures.
    • Demonstrated ability to handle multiple demands
    • Regular, predictable attendance, adaptable to a flexible schedule as needed.
    • Willingness and ability to learn and grow to meet the changing requirements of the job.

    DESIRED SKILLS AND EXPERIENCE:

    • Significant years of retail store management
    • Knowledge of current trends In natural foods industry
    • Familiarity with natural food industry, grocery experience preferred.
    • Experience setting and achieving business financial goals
    • Experience serving the public
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