- Researches and resolves unapplied payments on customer accounts.
- Prepares and transmits customer statements of open invoices, as needed.
- Researches invoicing and/or payment issues; retrieves and assembles invoices, proof of delivery and other documents to review with customers, sales representatives and/or Credit Office.
- Identifies payment exceptions (short pay and overpay) situations; investigates root cause; escalates to sales representative to obtain documentation and conclude on root cause; prepares exception documentation package to support entries as required.
- Reviews past due balance for assigned customers; proactively contacts customer requesting payment; identifies and/or clarifies issues inhibiting customer from paying past due invoices and documents the findings accordingly; escalates to company resources to address and resolve issues; communicates resolution to customer and requests payment.
- Maintains accurate, comprehensive notes on issues by customer.
- Consistently utilizes approved collection policy and collection protocols to past due accounts.
- Fosters positive customer relationship management through written and verbal communications.
- Utilizes the ERP, cash application system and trade spend system to perform duties and responsibilities.
- Develops and maintains positive work relationships and effectively uses verbal and written communication to ensure successful workflow optimization.
- Reports weekly and monthly status of customer collections, as required.
- Completes other duties as assigned that will impact and support the overall outcome of the company and department objectives.
- General understanding of the business operations related to the snack food industry.
- Accounting skills normally associated with two or more years of bookkeeping experience; education may substitute for up to one year of experience.
- General understanding of accounting principles, statements and reports Proficient in Microsoft programs include Word, Excel and Outlook.
- Keyboard and number pad literacy normally associated with three years of experience business office and/or customer service; education may substitute for up to two years of experience.
- Business mathematics skills normally associated with two years practical experience or the successful completion of a business mathematics course.
- Demonstrated time management and organizational skills.
- Detail-oriented with an ability to manage multiple tasks; work within time constraints; and shifting priorities is required.
- Demonstrated analytical, business process and problem-solving experience is required.
- Customer Service or Collections experience is strongly preferred.
- Excellent written and verbal communication skills.
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Accounts Receivable Collections Specialist - Hanover, United States - UTZ Quality Foods
Description
Utz Quality Foods is seeking an Accounts Receivable (AR) Collections Specialist to join our team of Finance professionals in Hanover, PA.
The AR Collections Specialist primarily supports Direct Store Delivery (DSD) and is responsible for the timely and accurate processing and posting of customer payments to open invoices.
In addition, this position is responsible to investigate invoice and/or payment discrepancies, communicate with customers, and execute duties according to established policies, procedures and protocols.
Key Responsibilities
Here at Utz, we have a passion for food that our associates enjoy creating, our consumers love, and our customers choose.
We believe it is important to help take care of our associates by providing benefits, resources, and programs that ensure they live their healthiest lives.
Our benefit package includes medical, dental, and vision plans; an employer match 401k, profit sharing and employee stock purchase plan; access to free medical care through the Utz Health & Wellness Center and our very own Fitness Center.
Join OneUtzTeam and help us spread joy through food for generations to comeAn Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
