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    Network Copier Technician - New York, United States - LDI Connect

    LDI Connect
    LDI Connect New York, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionABOUT LDI Connect
    LDI Connect is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.

    More about us. We make business technology Simple. Secure. Better. We do it all - from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems, and security. We are an organization with strong partnerships between sales and service.
    Join our growing team. You won't regret it.

    A Network Copier Installer Technician / Product Trainer is primarily responsible for delivering, installing, connecting and training clients on network copiers, printers and scanners. This role is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.

    ESSENTIAL FUNCTIONS:
    • Review daily delivery schedule and confirm scheduling calls have been made in advance to the client.
    • Perform network installation at clients' sites ensuring compliance with set guidelines and procedures.
    • Complete the connectivity of equipment by installing printer software onto workstations/servers and install/configure scanning software per the Statement of Work.
    • Troubleshoot any issues that arise during network installation and training utilizing all resources available to ensure complete client satisfaction.
    • Proper installation of meter gathering software for all copiers, printers and wide format devices.
    • Test all functions and applications prior to leaving client to ensure newly installed equipment operates to client's expectations.
    • Provide customized training to end users.
    • Maintain scheduled appointments to ensure efficiency and profitability and our clients through timely arrivals or notifying Installation Coordinator and client of scheduling changes/conflicts.
    • Complete proper paperwork with the client. Including all DocuSign documents for leasing, data collection and contracts.
    • Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.
    • Communicate post-installation information and status to Sales Representative/s.
    • Create and maintain effective training and installation tools.
    • Research and keep up to date with new and existing products supported by the Copier Installation team.
    • Assist Sales Representatives with pre-sales questions and assist on demonstrations for potential clients as requested.
    • Rebuild, reinstall OS, update firmware and update various print controllers.
    • Perform back-up helpdesk duties when requested.
    • Accurately maintain documentation and comply with service administrative procedures in a timely basis to include, collecting client signatures and time entry process.
    • Perform all work in a safe manner including but not limited to loading/unloading delivery vehicles, lifting equipment, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done.
    • Assist with operations as needed including warehouse and setup duties.
    • Work with integrity and ethics; Uphold organizational values.
    • Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
    • Perform other related duties as assigned.

    QUALIFICATIONS:
    • 1+ years of experience working with copiers preferred.
    • Previous training experience preferred.
    • Experience with networking and printing with Macintosh computers.
    • Strong understanding of TCP/IP, DNS, SMTP and other network protocols.
    • Proficiency with business collaboration tools such as MS Office applications.
    • Demonstrates excellent communication skills while working with technical and non-technical professionals of all levels of an organization.

    LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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