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    Online Lending Specialist - Houston, United States - Smart Financial Credit Union

    Smart Financial Credit Union
    Smart Financial Credit Union Houston, United States

    2 weeks ago

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    Description
    This is a full-time, on-site position


    The Online Lending Services Specialist will respond to incoming calls, process online loan applications and requests, and take advantage of cross-sell opportunities while providing excellent member service to members and non-members.

    This person will thrive in a high-paced team environment but will also be self-motivated. The Online Lending Services Specialist should exhibit strong work ethic, excellent communication, organizational skills, and superb multi-tasking skills.


    • Reviewing and processing loan applications submitted online by member and non- members, assist members over the phone with new and existing loan applications. Conduct interviews for all loan requests and have a thorough understanding of the underwriting guidelines.
    • Perform account research for members and other departments/branches within the credit union, conduct detailed examinations of credit worthiness and effectively communicate approval requirements or denial reasons, while staying well within the controls of credit union policies and procedures.
    • Provide support for members over the phone and take ownership of every call whether it requires a call back, extended research, or assistance from other departments.
    • Follow up with members regarding loan applications and counsel members on the importance of their financial decisions. Effectively communicate approval requirements or denial reasons, while staying well within the controls of credit union policies and procedures.
    • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets control.
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