Regional Director of Clinical Operations - Atlanta, United States - Theoria Medical

Description

Regional Director of Clinical Operations

Compensation :

$75, $80,000.00 per year
Job Location

:

APPROXIMATELY 80% REMOTE WITH 20% IN-PERSON FOR FACILITY SITE VISITS
Company Overview

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care.

Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships.

We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more.

We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation.

As a leading edge, innovative, and quality driven physician group, we continue to expand nationally.

In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population.

We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team
Theoria's Clinical Operations team is seeking individuals to join its team as a Regional Director of Clinical Operations (RDCO).

The RDCO will work directly with the VP of Clinical Operations to oversee our partner communication, facilities, and assigned staff.

This role will require excellent customer service skills, critical thinking, and initiative to manage day to day clinical operations.
Shift Structure
Approximately 80% Remote with 20% in person for facility site visits
Compensation and Benefits
Health Insurance, including vision and dental 401k with employer match
15 days PTO annually
Short and Long Term Disability
Employer Paid - Life Insurance Policy
Essential Functions and Responsibilities
Primary role and function is management of day to day clinical operations for Theoria-partnered facilities
Monitor and manage metrics such as provider timeliness, quality, productivity, and compliance with facility responsibilities
Monitor and collaborate on facility metrics such as Five-Star facility measures, QAPI initiatives, RTH, and any key focus initiatives identified by a partner
Provide superior Customer Relations Management by identifying and responding to any partner issues in a comprehensive and diligent manor
Follow regular check-ins with facility partners including at a minimum quarterly on-site meetings with facility staff
Participate in new facility education and training, as well as retraining as applicable
Navigate multiple computer systems including but not limited to , Slack, Gmail and Zoom
Other associated clinical operation duties and tasks as assigned
This position will report directly to the Vice President of Clinical Operations
Requirements and Qualification
Minimum 5 years SNF leadership experience (such as prior DON, administrator, department director, etc)
Strong understanding of SNF quality measures, regulations, and expectations
Experience with employee management
Tech Savvy with strong computer skills
Personable and works well with other team members
Autonomous/Independent Strong understanding of healthcare staffing organization and needs Great problem solving skills, including root cause analysis of situations
Physical Requirements
Must be able to remain in a stationary position for at least 50% of working hours
Must be able to move inside a facility frequently and briskly in order to meet with providers and facility staff

Some ability to position oneself to obtain records, tools, medical equipment and other items that may be in locations that are below the knee or above the shoulder.

Effectively communicate with patients, managers, and Facility staff.
401(k) matching
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule :
Day shift
Monday to Friday

Application Question(s):
How many years of experience do you have in a leadership role in a Skilled Nursing Facility (SNF)?
Are you comfortable with 80% remote work and 20% in-person for facility site visits?
Rate your tech-savviness and computer skills on a scale of 1-10, with 10 being the highest.
Do you have experience in identifying and responding to customer service issues in a comprehensive and diligent manner?
How would you rate your problem-solving skills, including root cause analysis of situations, on a scale of 1-10, with 10 being the highest?
What sparked your interest in this opportunity?
Can you describe a situation where you had to solve a complex problem with limited information? What approach did you take and what was the outcome?
Describe a situation where you had to solve a problem under a lot of pressure. How did you handle the pressure and what was the result?
Can you share an example of a time when you had to come up with a creative solution to a problem? What was your thought process and what was the outcome?
Tell me about a time when you faced an unexpected challenge at work. How did you handle it and what did you learn from the experience?
Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.
Are you comfortable with 80% remote work and 20% in-person for facility site visits?

• How many years of experience do you have in a leadership role in a Skilled Nursing Facility (SNF)?

Do you have experience in identifying and responding to customer service issues in a comprehensive and diligent manner?

• Rate your tech savviness and computer skills on a scale of 1 10, with 10 being the highest.

How would you rate your problem-solving skills, including root cause analysis of situations, on a scale of 1-10, with 10 being the highest?

Would you prefer receiving job updates via mobile message? Message frequency may vary, and standard rates may apply. Opt-out by replying STOP. Seek assistance by replying HELP. Please refer to our policy and SMS policy on our website at

• Have you ever been convicted of a felony?
• For government reporting purposes, we ask candidates to respond to the below self identification survey.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Theoria Medical's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following:

a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Theoria Medical's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following:

a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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