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    Customer Care - Anniston, United States - Bloc Resources LLC

    Bloc Resources LLC
    Bloc Resources LLC Anniston, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionA Customer Care Representative, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.
    • Recent cash handling experience required
    • Proven customer service experience required
    • Computer experience in a Windows-based environment is required.
    • A minimum of two years of recent experience working with computer database applications is required.
    • Excellent oral and written communication skills
    • Proficient with business office computer applications
    • Ability to develop knowledge of the Company's Customer Service Standards
    • Ability and willingness to make decisions mutually beneficial to our customers and Company
    • Ability to work effectively in a team environment
    • Excellent time management skills
    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma

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