Customer Care - Pell City, United States - Bloc Resources LLC

Bloc Resources LLC Pell City, United States

1 week ago

Description

A Customer Care Representative, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.

Recent cash handling experience required
Proven customer service experience required
Computer experience in a Windows-based environment is required.
A minimum of two years of recent experience working with computer database applications is required.
Excellent oral and written communication skills
Proficient with business office computer applications
Ability to develop knowledge of the Company's Customer Service Standards
Ability and willingness to make decisions mutually beneficial to our customers and Company
Ability to work effectively in a team environment
Excellent time management skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

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