Customer Service Call Center - Leeds, United States - DFD Russell Medical Centers

Description

DFD Russell Medical Centers (DFDRMC) operates three community health centers in central Maine and one location in Bridgton, Maine. We are seeking a full time Medical Scheduler/Customer Service Representative. This position is located in our Leeds office.

Customer Service/ Call Service Representative is responsible for properly answering and fielding a large number of calls daily. All calls to the agency go through the call center, from scheduling to refills to notes to the providers. There is an opportunity to cross train with our front desk staff as well.

Minimum Knowledge, Skills, and Abilities Required

• Manage large volume of incoming calls.
• Schedule appointments, via telephone, for patient visits for all the providers according to DFD Russell's protocol and the symptoms of the patient.
• Demonstrate a high degree of customer service, following communication procedures, guidelines and policies, using sound judgment and critical thinking.
• Keep records of patient interactions and pass on necessary information to MAs and providers.
• Communicate to patient their financial obligations and/or refer patient to the billing business office.
• Manage appointment recall and patient wait list
• Maintain privacy in accordance with HIPAA when dealing with personal health information.
• Demonstrate professionalism when dealing with staff, patients and vendors.
• Must be detail orientated.
• Must be vaccinated including COVID

High school diploma or general equivalency diploma (GED) required. One (1) year of prior health care scheduling experience is preferred. Experience with an Electronic Medical Record (EMR) is preferred Medical Secretary/Scheduling experience preferred. Medical terminology experience preferred.

DFD Russell is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Work Remotely

• No

Pay:
From $17.00 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Work Location:
In person