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    Patient Service Representative - Columbus, United States - Central Ohio Primary Care

    Central Ohio Primary Care
    Central Ohio Primary Care Columbus, United States

    1 week ago

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    Description


    Central Ohio Primary Care Physicians is seeking a Patient Service Representative for our Worthington Family Physicians office in Worthington, OH.

    This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.

    This is a full-time role working Monday- Friday 7:30am-4:30pm.


    Essential Duties and Responsibilities:

    • Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
    • Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
    • Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
    • Collect copays, deductibles and/or outstanding balances.
    • Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
    • Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
    • Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
    • Ensure confidentiality of patient data and stay up to date with HIPAA regulations

    Qualifications:
    Experience, Education, Licensures & Certifications
    Preferred: 1 year of administrative experience in a healthcare related setting

    Required:
    High School diploma or GEDKnowledge, Skills & Abilities

    • Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
    • Strong organizational and written communication skills;
    • Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
    • Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
    • Ability to work independently and in a team environment; and able to lead by example;
    • Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
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