Customer Service Representative - San Juan, United States - AppleOne

AppleOne San Juan, United States

3 weeks ago

Description

Job Description

Job DescriptionPrimary Responsibilities:

Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to an inbound queue
Perform assessments via phone
Provide behavioral health benefit education
Assists enrollees with understanding and locating community support services and outpatient behavioral health resources
Escalates cases to clinical team partners This position may also be responsible for the development and accuracy of the Resource Referral network, using research, investigative, interviewing, and assessment techniques to locate resources of integrity and quality.

This position will also coordinate the facilitation of Vendor services.

This position is expected to be able to answer a high volume of calls, document information from each call into the computer system and maintain complete discretion and confidentiality.

Required Qualifications:

High School diploma or equivalent (GED)
1+ years of experience in call center environment
Intermediate to advanced PC navigation and Microsoft Office experience (Microsoft Office - Outlook, Excel, PowerPoint, Word)
Demonstrated ability to learn new computer software applications quickly and to toggle between multiple systems
Bilingual Spanish/English proficiency
Availability to work a full-time schedule, 40 hours a week at minimum, Monday - Friday from 8:00am - 8:00pm. (It may be necessary, given the business need to work weekends, holidays, and overtime)

#2233

AppleOne is proud to be an Equal Opportunity Employer.

We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:
//e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs.

Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs.

Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

Her book, The Art of Work:
How to Make Work, Work for You, is available on

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