Customer Service Representative - Farmington, United States - BCI Media

BCI Media Farmington, United States

1 week ago

Description

**Customer Service Representative**

Location: **BCI Durango** Job Code: **1041** # of Openings: **1** **Description**

Ballantine Communications, Inc. is seeking a friendly Customer Service Representative for our Circulation Department. Ballantine Communications, Inc. is a dynamic media company that operates across print, video and digital platforms with over 60 years of history.

**We offer an excellent benefits plan including medical, dental, vision, and life insurance, as well as paid vacation/sick/holidays, and an opportunity to participate in our matching 401(k) plan.**

**Essential Responsibilities:**

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers' problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Conduct outbound telemarketing calls and carrier communications

Processing postal statements

**Knowledge, Skills, and Abilities:**

Customer Service

Attention to Detail

Cooperation

Integrity

Dependability

**Training and Education:**

HS Diploma

One year experience working in a customer service related position

Proficiency using computers, Google +, and familiarity using office equipment is preferred

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