- Receive calls from the Service Department. Identify the needs of GHK, LLC customers. using the scripts of the BDC Department. Guide them and offer them different service alternatives in order to coordinate an appointment.
- Create convenient appointments for clients, using the scripts of the BDC Department, with the purpose that they attend on the agreed day and time. The appointment must be registered through the CDK appointment system. Always in coordination with the Service Department (Advisor, Parts and Workshop; Manager and Workshop Manager) to guarantee that the resources are available to attend the appointment.
- Write down a progress note for every client with whom you have effective or ineffective contact, whether by phone, email, or voicemail.
- Coordinate and confirm appointments with our clients, using the scripts of the BDC Department, to ensure that they are presented and if any need arises (change of appointment, time, etc.) it is attended to. This is for the purpose of ensuring the client's visit.
- Ensure a good level of production among Service Advisors and Technicians available for the day in question.
- Keep a record of the clients mentioned, through the CDK system. Clients who do not show up for their appointments (No show) will be identified using the scripts of the BDC Department. The client will be called to verify why they could not attend their appointment and arrange it again. This is for the purpose of ensuring the client's visit.
- Have good management of time and equipment (computer, telephone, programs, etc.) through training on supplier portals and/or training with assigned instructors or Manager. This is so that they comply with the required functions of the position and the goals established in the department.
- Update and maintain our client's database using department guidance. This will help us stay in touch and maximize prospecting opportunities through the Follow-up Program and department guidelines.
- If necessary, meet with the Manager to review and update work plans. That is, re-coordinate scheduled appointments due to emergency cancellations or unplanned absences or due to lack of parts in inventory and they do not have the capacity to attend these appointments.
- Complete any additional tasks not covered in this list but related to the functions and duties of the BDC position. This means making special calls, writing letters, notes or any other matter that is directly related to customer service.
- High school diploma or more
- It must be organized (structured).
- Willing to work overtime and weekends.
- Oral and written communication skills (English and Spanish).
- Excellent interpersonal communication and writing skills.
- Ability to make decisions, establish priorities and work as a team
-
On-Site Service Representative
2 weeks ago
W.W. Grainger, Inc. Farmington, United States Part timeWork Location Type: Onsite · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep ...
-
Patient Service Representative
2 weeks ago
Midwest Dental Group Farmington, United StatesX Patient Service Representative Position in Farmington, NM · **Patient Service Representative Position in Farmington, NM** · **Full Time Regular - Posted 1 days ago** · **Overview** · **Patient Services Representative** · **FULL TIME** · Mountain Dental is now part of the ...
-
customer service representative
1 week ago
Family Dollar Farmington, United StatesFamily Dollar - 660 W MAIN ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Customer Service Representative
1 week ago
BCI Media Farmington, United States**Customer Service Representative** · Location: **BCI Durango** Job Code: **1041** # of Openings: **1** **Description** · Ballantine Communications, Inc. is seeking a friendly Customer Service Representative for our Circulation Department. Ballantine Communications, Inc. is a d ...
-
Customer Service Representative
1 week ago
AppleOne San Juan, United StatesJob Description · Job DescriptionPrimary Responsibilities: · • Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to an inbound queue · • Perform assessments via phone · • Provide behavioral health benefit education · • Assists enrolle ...
-
On-Site Service Representative
2 weeks ago
Grainger FARMINGTON, United States Part timeWork Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through i ...
-
Customer Service Representative
1 week ago
GovAssist San Juan, United StatesJob Description · Job DescriptionSalary: · We are GOVASSIST · GovAssist is a highly specialized consultancy organization with a primary focus on facilitating immigration to the United States. · At GovAssist, we pride ourselves on our unwavering commitment to providing exception ...
-
Customer Service Representative
1 week ago
AppleOne San Juan, United StatesJob Description · Job DescriptionPrimary Responsibilities: · • Outbound calls to members who are diagnosed with Behavioral Health needs and provide coverage to an inbound queue · • Perform assessments via phone · • Provide behavioral health benefit education · • Assists enrolle ...
-
customer service representative
1 week ago
Family Dollar Kirtland, United StatesFamily Dollar HIGHWAY 64 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
-
customer service representative
4 days ago
Family Dollar Bloomfield, United StatesFamily Dollar - 104 N 1ST ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...
-
customer service representative
1 week ago
Family Dollar Aztec, United StatesFamily Dollar W AZTEC BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
-
Customer Service Representative
3 weeks ago
State Farm Insurance Aztec, United StatesState Farm Insurance - JobID: [Customer Service Representative] As a Customer Service Rep at State Farm Insurance, you'll: Assist customers with inquiries, complaints, and policy changes; Provide accurate and timely information regarding insurance products and services; Process p ...
-
customer service representative
3 weeks ago
Family Dollar Waterflow, United StatesFamily Dollar - 2 · ROAD 6953 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash r ...
-
Employee in home care
2 weeks ago
Phoenix Innovations Nenahnezad, United StatesStarting as soon as possible, part-time or minor employment, permanent · Location: Haßloch, Residential and Care Community Am Priesterseminar in Speyer · The Caritas Association for the Diocese of Speyer e.V. advises and supports people in different life situations and employs a ...
-
Audiologist - Private Practice
2 weeks ago
Hearing Healthcare Recruiters, LLC Farmington, United StatesWe are seeking an Audiologist for a well-established practice in the Farmington, NM area focused on providing high quality hearing healthcare. This patient-centric, medical office represents a tremendous opportunity for an Audiologist to work with an incredible team who specializ ...
-
Call Center Supervisor
18 hours ago
AppleOne San Juan, United StatesJob Description · Job DescriptionImmediate need for call center supervisor. · Bilingual Spanish / English, 1+ years of experience as a supervisor or team leader, 2+ years of call center customer service experience, ability to work 40 hours / week during standard business operati ...
-
Heavy Equipment Mechanic
1 day ago
CRH Plc. Farmington, United StatesJob ID: 493540 · Four Corners Materials, a CRH company, is a member of the CRH West Division; Our purpose, commitment to the future and formula for growth is to champion the safety, empowerment, and development of our employees. We strive to be the preferred source of quality san ...
-
Library Youth Services Program Clerk
2 weeks ago
City of Farmington, NM Farmington, United StatesJOB OPENING · CITY OF FARMINGTON · JOB POSITION #75: Library Youth Services Program Clerk · NUMBER OF VACANCIES: 3-5 · DEPARTMENT: Library · TYPE OF POSITION: Temporary, Part Time · HIRING RANGE: $12.50 / Hour · WORK LOCATION: Farmington Public Library · DAYS WORKED: Varies, week ...
-
NM Operator
1 week ago
Steel Partners Farmington, NM, United StatesJob Description · We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, marital status, or any other legal ...
-
NM Operator
1 week ago
Steel Partners Holdings LP Farmington, NM, United StatesWe are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, national origin, sex, age, disability, veteran status, genetic information, marital status, or any other legally recognized prot ...
BDC Service Representative - San Juan, United States - F40 LLC
Description
Job Description
Job DescriptionGeneral description
The Business Development Center (BDC) Coordinator is responsible for providing quality customer service and attention. Meet the needs and exceed the expectations of our client, through constant monitoring before, during and after the service. Work hand in hand with the Services Department to meet the goals established by the department.
Essential Duties and Responsibilities:
Requirements
*EEO
