Jobs

    Guest Services Supervisor - Seattle, Washington, United States - FAIRMONT

    FAIRMONT
    FAIRMONT Seattle, Washington, United States

    3 weeks ago

    Default job background
    Permanent
    Description
    Job Description


    Under the direction of the Guest Services Manager, the Guest Services Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services.

    This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel.

    The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.


    What's in it for you:
    $23.23/hour + tips

    Employee travel program offered discounted rates in Fairmont's and Accor worldwide

    Parking/Commuting discounts

    Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, Free base employee only medical insurance

    401K retirement plans with a 4% match for all colleagues

    Paid meal breaks with complimentary meals served in our Staff Dining room

    Learning programs through our Academies

    Opportunity to develop your talent and grow within your property and across the world

    Ability to make a difference through our Corporate Social Responsibility activities

    Fun, elegant atmosphere with amazing colleagues


    Key Responsibilities:
    Maintains a high level of professionalism in all aspects of job performance.

    Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance

    Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis

    Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests

    Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands

    Policies are adhered to in order to prevent damage and loss of guest's belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts

    Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect

    Performs any and all other tasks which are assigned by management.
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