JIKISHA VIKAMSEY

Summary of Qualifications:

• Over 25 years of Customer Service Experience, Management Administrative and Teamwork, Supervision, event planning, Sales to be translated into improved growth and profitability.
• Ability to communicate effectively within a team environment, email correspondence, face to face, group meetings.
• Proven experience working in a fast-paced environment and diverse community, being fast learner in new environments.
• Ability to work with Microsoft Suite and Micros and POS software.

Awards                                          

• Was nominated as #1 in Sales Nation Wide at Sbarro Way Day.
• Was Awarded as # 1 in Customer Service in USA and # 7th in The World at The Club at SEA.

Professional Work: 

Alpha Lion Logistics -  Dispatch Manager                        Oct 2020 -  Present:

• Assist with dispatching both solo and team drivers (company and owner operators)
• Assist with accepting  load  tenders, setting appointments, tracking and tracing
• Assist with load sourcing, planning and  troubleshooting
• Support the safety department to ensure compliance  rules and regulations
• Assist with other responsibilities and tasks as directed by owners
• Manage to get all dedicated lanes for the company. 
• Work on powerdat and find all truck loads and dedicated lanes thru regular brokers.

Census 2020   -   Census Field Supervisor                         July 2020 – Oct 2020

• As a Census field supervisors, I supervised around 30 to 35 census takers, monitor their progress and performance, and ensure that the quality of work is maintained and that work is completed on time. Using electronic devices issued by the Census Bureau to conduct their work.
• Monitoring and maintaining day to day operation to make sure work is done in timely manner.
• Conducting Hr and payroll duties to assure better retention rate & no overtime.
• Helping employees with electronic devices make work smoother.
• Demonstrated outstanding leadership skills by providing guidance and support to the staff members with any work related issues.

Federal Way School District:-              Sept 2019- Present

Nutrition Service Substitute Assistant :

Help in day to day serving lunch to scholars. Helping in prepping the food and cleaning after lunch.. Help in day to day service in food nutrition services.

Famous Footwear – Store Manager-               Nov 2017 – Sept  2019

Federal Way WA   

• Manage day to day Operations for Famous Footwear.
• Manage the Sales and Inventory, labor cost for the store on monthly basis. Scheduling the employees to maximize the Business as per Business needs. 
• Interacts and communicates with supervisor and employees on regular basis.
• Manage the staff of 10-12 people. Manage crew hiring, training all positions in the business. Implement and maintain compliance with HR standards. Maintain all items on LP audit identifying business issues, effectively resolve at the branch operations. Handling all cash and banking reports on daily basis.

Subway Store Manager Renton WA.                                    Feb 2017 to Oct 201

• Manage day to day operations for Subway.
• Managing the sales. Food and labor cost for all store on monthly basis. Scheduling employees to maximize the Business needs.
• Manage staff of 15 people, Manage the business along with the owners.
• Managing all inspections from Subway corp. for all stores and making it success to pass the inspections and health inspections for all stores. 
• Taking care of P & L by controlling Supplies thru out the restaurant, as well as controlling retention rate. Handling all cash in the restaurants. Manage crew & team lead and Managers hiring, and HR duties on everyday basis

Airport Lounge Station Manager – Seatac, WA.              March 2015 – Jan 2017 

• Managing day to day operations including Airlines services, customer services, Ability to solve practical problems and deal with a variety of passenger/customer issue. 
• Joined the company as the opening Station Manager, when GTMS acquired the lounge in April 2015
• Helped to achieve sales and customer service goals. We had sales increased by 40 percent in  5 months.
• Manage crew hiring, training all positions. Implement and maintain compliance with HR standards. Maintain all items on HR audit Identifying business issues, effectively resolves at branch operations.
•    Performing all recruiting duties within all guidelines of company policies and government regulations as EEOC compliance.  
•    Manage general administration functions and maintain employee file and legal compliance logs. Rolled out the New Fresh Food Menu in the lounge in Dec 2016 along with all new menu for Liquor, Beer, Wine Menu. 

The Guilt Trip Indian Cuisine – Redmond WA                  April 2014 – Feb 2015

Operations Manager

• Managing day to day operations including sales, customer satisfactions and talent acquisition for all departments. 
• Taking care of P & L by controlling Supplies thru out the restaurant, as well as controlling retention rate. Handling all cash in the restaurant. Manage crew hiring, training and HR duties on everyday basis
• Within past 6 months, TGT achieved sales and customer service goals. We, being a new and unique restaurant was now up around eight thousand quarterly.
• Yelp rating has gone from 2.0 to 4.5 in our customer service. Also, helped expedite our catering services last month to attain more in sales. 

 Sbarro Pizza - Lynnwood, WA                                           April 2012 – Jan 2014 

General Manager

• Managing day to day operations including sales, customer satisfactions and talent acquisition for all departments. Taking care of P & L by controlling supplies thru out the restaurant, as well as controlling retention rate.
•  Handled all scheduling and food ordering, which helped to maintain Store Budget. Day to Day cash handling in the restaurant.
• Within one year, we achieve Sales and Customer Service Goals. We were awarded highest in Sales Nationwide for Sbarro Way Day. Handled all HR duties in store along with hiring and training the crew and promote from within for better opportunities. Oversee the staff of 15 members.

1. Education 

1. Education 

•  Wilson's College, Bachelor of Arts. Economics & 
• Psychology, Bombay, India 
•  Certifications at Highline College - Des Moines WA
•  Certification in Verbal & Written Communication
•  Certification in Leadership and Management
•  Certification in Professionalism & Problem Solving 
•  Certification in Emergency Management. FIMA

Languages Known - English, Hindi, Gujarati, Marathi