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    Customer Service Representative - Irving, United States - IT Avalon

    IT Avalon
    IT Avalon Irving, United States

    Found in: Appcast US C2 - 20 hours ago

    Default job background
    Insurance
    Description

    Title/Escrow or Mortgage experience required

    6 month contract, planning on converting candidates to a fulltime position

    Job Responsibilities

    • Customer problem resolution via the telephone
    • Word processing, including general correspondence and data entry
    • Interface with customers regarding inquiries and complaints
    • Effectively research internet for documentation to assist with verification requests
    • Responsible for answering routine questions and issues about products and services from internal and external customers
    • Effectively resolves inquiries or escalates concerns in a timely fashion
    • Analyze credit files to determine cause of missing data, changes to credit data
    • Performs a wide range of support functions to assist in departmental processes
    • Follows clearly defined procedures to complete daily tasks and responsibilities
    • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
    • Uses basic communication skills to address internal and/or external clients and/or team members
    • Individual contributor working under direct supervision with little autonomy
    • Performs all other duties as assigned by management

    Education - High school diploma required ; Bachelors preferred

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