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    Analyst, Quality Assurance - Columbia, United States - Experis

    Experis
    Experis Columbia, United States

    6 days ago

    Experis background
    Description
    Title: Customer Service Representative
    Location: Columbia SC (Onsite)
    Duration: 3 months
    Pay rate: $15/hr (On W2)

    We are looking for a " Customer Service Representative "to join one of our Fortune 500 clients.

    Education &Qualifications:
    • High School Diploma or equivalent
    • 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience.
    Required Skills:
    • Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc.
    • Identifies problems, analyzes cause and effect, and makes recommendations for improvements.
    • 50% Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed.
    • Recognizes and documents any potential fraud and abuse situations.
    • May provide one on one guidance to new hires upon completion of initial training.
    • 20% Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed.
    • Compiles data and generates reports for operations areas on quality performance.
    • 20% Identifies areas of weakness and communicates recommendations on changes and improvements to training materials
    • Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes.
    • 10% Assists with training documentation and development of new processes and procedures.
    • Remains current with all guidelines, work instructions, etc.
    We are looking for the candidate who are eligible to work with any employers without sponsorship .

    If you're interested, please click "Apply" button.

    If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested
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