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    Drayage Dispatcher - Savannah, United States - NFI Industries

    NFI Industries
    NFI Industries Savannah, United States

    1 week ago

    Default job background
    Description

    The Port Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from Port of Houston to customer facilities.


    Essential Duties & Responsibilities:

    • Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
    • Maintains positive and encouraging working relations with all dispatchers and drivers
    • Provides constant communications of service issues to the facility departments
    • Provides daily and weekly performance/KPI data reports
    • Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
    • Utilize Trinium system to address issues and document interaction
    • Maintaining ample sub-haulers to handle spikes in volume
    • Follow specific escalation process in the event of major service failure / issue.
    • Respond promptly to driver or carrier needs.
    • Accurate and timely entry into operation system of loads status
    • Assists with implementing Safety, Security, and Operational programs roll out
    • Ensures accurate and timely completion of daily and weekly tasks

    Requirements:

    • Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports of Houston (Barbours Cut, Bayport, etc)
    • High school diploma, general education degree required.
    • Minimum 1 yrs experience with drayage / intermodal business
    • Knowledge of customer service principles and practices.
    • Communication skills - verbal and written.
    • Listening skills.
    • Customer-focused team player.
    • Time management skills.
    • Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
    • Well organized with high attention to detail and accuracy.
    Preferred Skills


    • Bilingual English/Spanish is required
    • Excellent verbal and written communication skills
    • Ability to work under pressure and in a fast-paced environment
    • Ability to multi-task and yet be detail-oriented
    • Responsible individual with a professional attitude timely, reliable and
    • Excellent follow up skills
    • Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel
    #LI-MJ3
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