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    Team Lead - Cleveland, United States - Adrenaline Monkey

    Adrenaline Monkey
    Adrenaline Monkey Cleveland, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Supervisor Duties:

    • Directs and supervises up to 30 part-time personnel (hands-on).
    • Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance, and completing annual performance reviews.
    • Administers and adheres to all facility policies.

    Essential Duties:

    • Plans, leads, and maintains all day-to-day business operations of the facility.
    • Opens and closes the building. Serves as supervisor on duty.
    • Works in conjunction with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.
    • Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.
    • Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
    • Responds promptly to customer inquiries, and handles and resolves customer complaints in an appropriate manner.
    • Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, monthly program reports, and personnel evaluations.
    • Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.
    • Ensures that all monies collected are handled according to facility policies and practices.
    • Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
    • Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day camps, churches, schools, athletic teams, service organizations, and corporate events.
    • Works as part of a larger supervisory team to promote the business and all programs at the facility.
    • Assists other staff in the facility with special events. Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion, and evaluation of the events.
    • Maintains all equipment. Ensures safety and proper training of staff attendants and participants.
    • Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone, and mail providing helpful information and explanations in line with facility policies and procedures.
    • Thoughtfully handles confrontational or stressful interactions.
    • Performs other duties and special assignments as directed.
    • Consistently demonstrates high ethical standards, good communication, and a professional appearance.
    • Complies with facility and rules and regulations, policies, and procedures.
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