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    Team Lead - Cleveland, United States - Adrenaline Monkey

    Adrenaline Monkey
    Adrenaline Monkey Cleveland, United States

    3 weeks ago

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    Description
    Job Description

    Job Description


    Supervisor Duties:
    Directs and supervises up to 30 part-time personnel (hands-on).
    Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance, and completing annual performance reviews.
    Administers and adheres to all facility policies.

    Essential Duties:
    Plans, leads, and maintains all day-to-day business operations of the facility.
    Opens and closes the building. Serves as supervisor on duty.

    Works in conjunction with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.

    Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.

    Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
    Responds promptly to customer inquiries, and handles and resolves customer complaints in an appropriate manner.

    Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, monthly program reports, and personnel evaluations.

    Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.

    Ensures that all monies collected are handled according to facility policies and practices.
    Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
    Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day camps, churches, schools, athletic teams, service organizations, and corporate events.
    Works as part of a larger supervisory team to promote the business and all programs at the facility.
    Assists other staff in the facility with special events.

    Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion, and evaluation of the events.

    Maintains all equipment. Ensures safety and proper training of staff attendants and participants.
    Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs.

    Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone, and mail providing helpful information and explanations in line with facility policies and procedures.

    Thoughtfully handles confrontational or stressful interactions.
    Performs other duties and special assignments as directed.
    Consistently demonstrates high ethical standards, good communication, and a professional appearance.
    Complies with facility and rules and regulations, policies, and procedures.

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