Client Relations Representative - Medford, United States - Barrett Tree Service

Barrett Tree Service Medford, United States

3 weeks ago

Description

Job DescriptionJob Description

Barrett Tree Services East is a TCIA-accredited premiere tree care company based in Medford, MA providing safe and professional tree care services throughout Greater Boston. We are an employee-owned and rapidly growing company working with residents, companies, and state/town parks such as the Emerald Necklace, the Esplanade, and the Boston Public Gardens. We are seeking individuals with strong worth ethic to join our team as full-time customer experience advisors.

Client Relations Representative – Logistics Coordinator

Full-time position (M-F: 10am-6pm) with unlimited opportunity for advancement/learning potential. Storm damage on call coverage is required – this may include evening and Saturday phone coverage. This position often requires overtime during the spring/summer/fall time to accommodate increased demand. Position is hourly based with overtime availability.

Applicants must love working with clients and have a passion for customer service, hard work, problem solving, and strong attention to detail. The ability to make sound decisions is key in this role. Enjoying trees and the work surrounding them is a plus. Duties perform will include but are not limited to:

Manage inbound/outbound calls and managing email
Identify applicable sales leads and in particular client's needs to achieve satisfaction
Build trust with client accounts through open and interactive communication
Coordinate with various municipalities & crews to obtain work permits and proper signage
Run end of day check payment reports
Processing client payments (via phone & paper checks)
Handle records of client interactions, process client accounts and filing of documents
Book client appointments and confirm Arborists and Production Crew site visits
Provide backup assistance for data entry team
Ad hoc projects as they come up

Requirements include but are not limited to:

A minimum of 2 years of customer service experience within an office setting
Team player mentality
Demonstrate effective time management
Ability to think outside the box
Strong & pleasant phone contact handling skills and active listening
Excellent communication and presentation skills
Deadline driven
Familiarity with CRM systems & Microsoft Office (including Outlook)
Customer orientation and ability to adapt/respond to different types of personalities
Ability to prioritize and efficiently facilitate process flow
Data entry skills from both paper and electronic notes

Competitive pay based on experience with merit increases available. Benefits include:

Health, vision and dental insurance available
401 (K)
Participation in the Barrett Tree Service East Employee Stock Ownership Plan
Tuition reimbursement (related to field)
Paid holidays and vacation allowance
Company sponsored continuing education, professional developments

Company DescriptionBarrett Tree Service East, Inc. is a full-service tree care company dedicated to its clients and their trees. We are proud to be the area's only locally owned company that is Accredited by the Tree Care Industry Association. Since our founding in 2007, we have grown by finding individuals who are passionate about trees and enjoy the challenges and rewards tree care provides. We focus on tree preservation and plant health care allowing trees to remain in their settings as long as possible, and we provide removal and replanting services in the event those are the best options. We know that none of this would be possible without the people we hire, and we take pride in making sure that we find someone who is a good fit.Company DescriptionBarrett Tree Service East, Inc. is a full-service tree care company dedicated to its clients and their trees. We are proud to be the area's only locally owned company that is Accredited by the Tree Care Industry Association. Since our founding in 2007, we have grown by finding individuals who are passionate about trees and enjoy the challenges and rewards tree care provides. We focus on tree preservation and plant health care allowing trees to remain in their settings as long as possible, and we provide removal and replanting services in the event those are the best options. We know that none of this would be possible without the people we hire, and we take pride in making sure that we find someone who is a good fit.

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