- Comprehensive health benefits that start day 1
- Student Loan Repayment Assistance & Reimbursement Programs
- Family-focused benefits
- Wellness incentives
- Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families.
- Additional duties may include:
- Scheduling return visits
- Scheduling ancillary appointments
- Registering or scheduling new patients
- Scheduling imaging and procedures within their local clinic
- Completing patient data forms
- Coordinating provider referrals
- Retrieving medical records
- Acts as an administrative resource for all staff in the coordination of a patient's care.
- Works collaboratively with management to remedy or escalate patient complaints.
- Covers for front desk and other back-office staff as needed.
- Provides basic support for the training of new PCCs and other administrative staff as needed.
- Completes precertification authorizations as required.
- Other duties as assigned
- High school diploma or GED required;
- 12 months of customer service experience or 6 months of healthcare experience in a similar role is required.
- A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience.
- A successful candidate will possess the following competencies and skills:
- Ability to provide a high level of customer service
- Excellent communication skills, both verbal and written
- Ability to work in a team environment
- Time management skills
- Empathy for others
-
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Patient Care Coordinator - Atlanta, United States - Emory Healthcare
Description
Overview:
Be inspired. Be valued. Belong.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Ongoing mentorship, development, leadership more
Description:MINIMUM QUALIFICATIONS:
Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.
PHYSICAL REQUIREMENTS: (Medium-Heavy lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.
