Retail Representative - Detroit, United States - Pets Global

Description

Job Description

POSITION SUMMARY:

The Retail Representative is responsible for, but not limited to, the day to day merchandising, rotation of products, orders, demos/events, in store training/seminars, creating incremental displays and building customer relationships related to the distribution and sales of Pets Global, Inc. products and merchandise.

QUALIFICATIONS:

• High School Diploma or equivalent.
• Some college or expanded leadership training (desired).
• Pet industry experience is preferred but not necessary.
• Demonstrate leadership aptitude.
• Strong organization skills.
• Strong verbal and written communication skills.
• Must be proficient in Microsoft Office Suite
• Strong verbal and written communication, analytical, organizational and customer service skills.
• Ability to work well under pressure while still maintaining a positive attitude and must be a self-starter.
• Ability to balance multiple priorities and multi task.
• Be a team player that can motivate and manage various individuals to work together to achieve the same goal.
• Excellent customer service skills
• Polite and respectful
• Professional appearance and demeanor
• Expected to be punctual and regular in attendance
• This is not a work-from-home position.

PHYSICAL DEMANDS:

• Sufficient strength, agility and mobility to perform essential functions of the position.
• Able to communicate using a computer and phone/smart device
• The employee frequently is required to reach, stand, and sit for extended periods of time. Must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

ESSENTIAL FUNCTIONS & RESPONSIBILTIES:

• Increase distribution of PGI items and increase shelf space at pet retail accounts
• Drive secondary displays and price at all assigned accounts. Merchandise PGI products and place proper POS where availability allows.
• Responsible for meeting specified sales goals as set by management.
• Conduct regular and consistent sales/service/training calls on assigned retail accounts in support of organization or affiliate brands sales.
• Continued product education and training of retail staff at all accounts.
• Assist in placement of new and legacy products and items at all identified retail accounts.
• Reporting in-depth sales and service activities to organization as required or assigned.
• Attending trade shows, seminars and meetings as assigned by organization.
• Weekend work time will be required for events, meetings, etc.
• Provide timely and accurate reports and paperwork as required.
• Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy and sell products at various locations; retail outlets, pet expos, outside events, etc...
• Public Speaking: will competently deliver public presentations detailing product information and other important sales information to all assigned accounts.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Contributes to team effort by accomplishing related results as needed
• Strong knowledge of and ability to learn about Pets Global, Inc.'s products and philosophy.
• Ability to work autonomously and be able to present results when requested.
• Must always maintain ethical sales behavior towards customers and store personnel.
• Ability to travel and assist in open territories if necessary.
• Performs other related duties as assigned by management.

COMPETENCIES:

• Cost Consciousness--Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Strategic Thinking--Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Business Acumen--Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

SAFETY & RISK MANAGEMENT:

• Adhere to all safety policies, rules and standard operating procedures established by Pets Global, Inc.
• Inspect, correct and maintain your work station/environment to ensure it is free from hazards or unsafe conditions.
• The employee is responsible for reporting all injuries and accidents, no matter how minor, to your supervisor or the HR Department.
• Immediately report all observed unsafe acts and conditions to your supervisor or the HR Department.
• Always report to work in an acceptable condition, not under the influence of any substance that could inhibit your ability to work safely or efficiently.

REQUIREMENTS:

• Responsible for covering cost of travel and entertainment for job responsibilities and expenses. Minimum $5000 credit line availability is required to meet potential work-related expenses and will be reimbursed twice monthly.
• Vehicle in good operating condition is required.
• Current, valid driver's license and current insurance coverage with a minimum liability limit of 100,000/300,000 is required.
• Work will be performed largely in the field (stores, conferences, expos, etc.) not at home base.
• The employee is required to travel frequently by car, plane, or other means.
• Overnight travel 30%-50% of the time.
• Hours of work will be mainly during regular customer business hours.
• Variation in work hours due to employee and customer schedules, special projects, deadlines, and other situations will exist and must be planned for accordingly.

CORE FUNCTIONS

• Builds and maintains effective, positive relationships with the customers, clients and staff.
• Creates a supportive work environment.
• Models relationship-building skills (including Listen First) in all interactions.
• Responds and/or resolves customer and client inquiries and/or concerns in a timely manner
• Understands and executes their role in fulfilling our promise as a pet health company.

Candidates can work from either Detroit, Cleveland, Columbus, Toledo.