- Provide timely information to Customers and Sales Reps in response to inquiries.
- Accurately enter customer purchase orders and provide follow up as needed.
- Process orders in a timely manner, paying special attention to rush requests.
- Update customer notes and shipping instructions as needed.
- Verify pricing and research any discrepancies
- Research and resolve billing discrepancies/short payments. Escalating to supervisor as necessary.
- Handle and resolve customer complaints/returns
- Complete and submit Credit Request Forms
- Review, check, and distribute all incoming orders
- Assemble and ship catalogs and marketing materials
- Batch sorting
- Maintain Credit Hold Order list
- Review daily CA shipments and advise of past due orders
- Other duties as assigned
- Accuracy: The extent to which an individual's work is correct and error free within company policies and guidelines.
- Adaptability: The extent to which an individual can fit into a changing work environment.
- Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the clients needs, understanding their concerns, and seeking to build trust.
- Communication, Oral & Written: The extent to which an individual communicates with clarity, actively engaging in conversations in order to clearly understand others' message and intent, and received and processes feedback.
- Detail Oriented: The ability to pay attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
- Organized: The ability of the individual to be structured and methodical in working skills.
- Problem Solving: The ability to recognize courses of action which can be taken to handle problems or potential problems.
- Time Management: The ability to effectively utilize available time for the completion of necessary job tasks.
- High School Diploma or GED; or
- Any other appropriate education as determined by management.
- One to two years related experience
- Must be proficient in the use of a PC and Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
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Customer Service Representative
6 days ago
Van Dyn Hoven Insurance Agency Little Chute, United States**Customer Service Representative** · 1819 Freedom Rd, Little Chute, WI 54140, USA · Job Type · Part Time - 4 days a week · **Job Description** · We're looking for a Licensed (or willing to get licensed) Insurance Customer Service Rep who is friendly, customer-focused and en ...
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Customer Service Representative
3 weeks ago
Culligan Kaat's Water Conditioning Kaukauna, United StatesJob Description · Job DescriptionCulligan Kaat's Water Conditioning · Kaukauna, WI · PART-TIME CUSTOMER SERVICE REPRESENTATIVE · Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our WI of ...
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The Insurance Resource Kimberly, United StatesJob Description · Job DescriptionAre you looking for an opportunity to put your skills to better use? · The Insurance Resource in Kimberly , Wisconsin, is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time or Part-Time Insurance Customer S ...
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Customer Service Representative
1 day ago
Voith Hydro Inc Appleton, United States**Customer Service Representative** · **Location:** Appleton, Wisconsin, USA · **About the Voith Group** · The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of e ...
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customer service representative
2 days ago
SEEK Careers Staffing Appleton, United StatesJob Description · Job DescriptionShipping Coordinator · Looking to work for work on 1st shift? How about working for a great logistics company with growth opportunity? Then this is the job for you · Position - Customer Service Representative · Job Location - Appleton, WI · Starti ...
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Guest Service Representative
3 days ago
Fairfield Inn & Suites Appleton Appleton, United StatesAs Guest Service Representative , you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride ...
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Member Service Representative
6 days ago
CoVantage Credit Union Appleton, United States** Member Service Representative** · **Job Category****:** Member Specialists **Supervisor****:** Phillip Jankowski **Requisition Number****:** MEMBE002144 Showing 1 location **Job Details** · **Description** · Starting wage range for this role is $ $16.25 per hour, increasing ...
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Technical Service Representative
3 weeks ago
Valmet Corporation Appleton, United StatesInterested in Automation and Controls? Looking to gain skills from an industry leader? · Join our Field Service team and expand your skill set in electrical systems and programming to support the performance of large-scale papermaking equipment at our customers facilities If you ...
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Customer Service Representative
1 day ago
ThedaCare Appleton, United StatesWhy ThedaCare? · Living A Life Inspired · Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating val ...
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Customer Service Representative
2 weeks ago
R1 RCM Appleton, United States**Location** : ER Dept at Ascension St. Elizabeth Hospital- Appleton, WI · **Shift** : Working 2.5 days & 2 days off 7:00am-7:00pm with every other weekend and every 3rd holiday. · As our **Customer Service Representative** , you'll work to help our patients check into the hospit ...
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Customer Service Representative
1 day ago
Allstate Insurance Agency - Brett Beaulieu Appleton, United StatesJob Description · Job DescriptionBenefits:401(k) · 401(k) matching · Bonus based on performance · Competitive salary · Flexible schedule · Paid time off · Training & development · Are you looking for a meaningful career in a local business that has national brand support people r ...
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Customer Service Representative at
3 weeks ago
Select Source Inc Kimberly, United StatesJob Description · Job DescriptionSelect Source in Kimberly, ID is a customer service oriented hardware store working with both retail and contractors. We are looking for a Customer Service Representative to join our 10 person strong team. We are a local owned company that offers ...
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Customer Service Representative
3 weeks ago
L&M Corrugated Container Corporation Kimberly, United StatesWho we are · L&M Corrugated Container Corp. is a rapidly growing, 40+ year strong company that designs, manufactures, and distributes corrugated packaging. Our purpose is to be, "A passionate family, making a positive impact on the world". · Our Core Values is something all of ...
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Assuredpartners Kimberly, United StatesOverviewWere looking to bring on our next Insurance Customer Service Representative to support our Commercial Lines department and deliver exceptional risk management solutions to our growing client base. As our Insurance Customer Service Representative, you will partner with our ...
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AssuredPartners Kimberly, United StatesOverview · We're looking to bring on our next Insurance Customer Service Representative to support our Commercial Lines department and deliver exceptional risk management solutions to our growing client base. As our Insurance Customer Service Representative, you will partner with ...
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Customer Service Representative
2 weeks ago
TC Transcontinental Menasha, United States Full timeJob description and requirements Customer Service Representative · Create value at TC Transcontinental · At TC Transcontinental, we've got it made, and that's because of the expertise of our team. · The Customer Service Representative (CSR) will continuously build customer rela ...
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PT Guest Service Representative
1 day ago
Festival Foods Appleton, United StatesJob Title: Guest Service Representative (GSR) · FLSA Status: Hourly · Reports To: Guest Services Manager · Under the direction of the Guest Services Manager, the GSR position is responsible for the operations of the Guest Service Department, leadership of associates and providing ...
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PT Guest Service Representative
3 days ago
Festival Foods Grocery Store Appleton, United StatesReinforces Festival culture, exceptional guest service and performance expectations to all Guest Service associates. Oversees all Guest Service associates (Service Desk, Cashiers, Baggers and Cart Runners). Utilizes leadership tools (ten tile evaluat Guest Service, Guest, Represe ...
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A. O. Smith Appleton, United States**Customer Service Representative, Returns/Claims** · **Location:** Appleton, WI, US, 54914 **Responsibilities** · Returns/Warrantees · Direct investigation of customer product failures regarding quality, tolerances, specifications, filed conditions, and delivered condition of ...
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Lucent Health Appleton, United States*Here's an exciting career opportunity to become a part of one of the best places to work. We are looking for more smart, talented, passionate, loyal, and fun-loving individuals to become "Lucent Health" - the face, the voice, and the behavior that represents the quality of who w ...
Customer Service Representative - Little Chute, United States - Heartland Group Inc
Description
Job Type
Full-time
Description
POSITION SUMMARY
This position interacts with customers and sales representatives and provides exceptional service with a pleasant, professional demeanor. Provides information in response to inquiries about products and services, processes customer orders, and addresses concerns. This position also coordinates the flow of work within or between departments and provides assistance to the Customer Services Department as needed.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
POSITION QUALIFICATIONS
Competency Statements
Preferred Education:
#HRTLP
Customer Service Representative professionals in Little Chute
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Janice Hemauer
Data Entry/Customer Service