Customer Service Representative, Returns/Claims - Appleton, United States - A. O. Smith
Description
**Customer Service Representative, Returns/Claims**
**Location:** Appleton, WI, US, 54914 **Responsibilities**
Returns/Warrantees
Direct investigation of customer product failures regarding quality, tolerances, specifications, filed conditions, and delivered condition of products
Communicate warranty determination results from analysis, and field corrective action plan to customers.
Process RMAs in SAP & ship warrantee products back to venders
Repair units sent back to Water-Right. Determine if repair is warrantied or billable.
Field homeowner phone calls. Troubleshoot units over the phone, help select dealers, answer general water quality questions.
Water testing. Perform standard/basic water quality tests and send results back to customers
Prepares items to be shipped back to vendors either warranty or defective
Prepares, picks and ships regional school materials to respective RSM.
Manages local customer pickups and associated paperwork.
Service Technician
Respond to customer inquires on the telephone, through on-line networks, and by mail.
Communicate with customers to help them understand how to use the product properly.
Handle customer problems that appear to arise from the use of the product.
Handle requests for replacing defective parts.
Complete, maintain, and process pertinent paperwork and records for the RMAs.
**Qualifications**
Electrical or Mechanical experience or HVAC experience preferred
SAP experience preferred
**Education**
High School Diploma or GED **Years of Experience**
Minimum of 3 years of related work experience or training **We Offer**
Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
**Job Segment:** Customer Service Representative, ERP, Electrical, SAP, Customer Service, Technology, Engineering