- Oversees the daily restaurant operations and manages service staff in accordance with Tuscany Suites & Casino operating policies to ensure overall guest experience meets and exceeds expectations.
- Maintains high levels of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests.
- Responsible for ensuring that proper food handling procedures and presentation are being met by the staff.
- Responsible for reviewing financial transactions and monitoring the budget to ensure that expenditures stay within budget limitations.
- Responsible for financial operations of restaurant: change orders, and bar banks, reconciliation of tips, coding invoices, calling vendors when needed, manages one operating account and troubleshooting variances.
- Increasing sales by ensuring guest satisfaction and prompt problem resolution.
- Actively participate in monitoring inventory and supply levels, labor cost, safety and cleanliness as needed.
- Implement policies and protocols that will maintain future restaurant operations.
- Oversees the daily operations from ordering, purchasing, receiving, storage, and preparation of all food products to guest relations, flow of business, and service standards.
- Prioritize wine and beverage demands.
- Maintains excellent knowledge of food & beverage product.
- Sets staffing levels according to occupancy/promotions/special events.
- Maximizes sales by teaching, coaching, & maintaining up-sell & service techniques to ensure a great guest experience.
- Sets policies regarding departmental personnel.
- Responsible for coaching and counseling employees on policy or procedure violations.
- Ability to understand & use a POS system.
- Directly communicate with the Chef on all food service and menu issues.
- Assist in seasonal menu changes and holiday menu changes.
- Work varied shifts, including weekends and holidays.
- All other duties as assigned.
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Restaurant General Manager - Las Vegas, United States - Tuscany Suites and Casino
Description
Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Restaurant General Manager/Sommelier that will plan and manage Bistecca restaurant in order to achieve customer satisfaction, quality service, compliance with company policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
ESSENTIAL DUTIES & RESPONSIBILITIES
Bachelor's degree in business, management, or related field. At least 2 years of wine experience. Must have strong understanding of wine service. Prior experience in Food & Beverage cost control and a minimum of 2 years in a supervisory position. Fine dining or high-volume restaurant preferred. Candidate must exhibit strong motivational and developmental skills. Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail. Must have a valid NV Health and TAM cards. Normal work schedules may vary based on business needs. Position requires availability for evenings, weekends, holidays and special events.
