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    Lead Concierge - Washington, United States - Bozzuto

    Bozzuto
    Bozzuto Washington, United States

    1 week ago

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    Description

    The role of Lead Concierge (Mon-Fri, 7a-3p) is one of both doing and leading. You and each of your team members are empowered to make first and lasting impressions with all prospects and residents. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships and you are a role model for others who need to do the same. Your natural ability to strike up a conversation and make people feel "at home" is what drives excellence in resident services. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too).

    As an Executive Concierge, your primary responsibilities include:

  • Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto
  • Coaching, mentoring and providing training to other members of the resident services team
  • Solving problems and providing timely assistance to residents and prospects with care
  • Planning and executing meaningful events and activities that engage residents and foster a sense of community
  • Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
  • Generating awareness, interest and excitement via social media
  • Encouraging happy customers to share the love by writing reviews on social networking sites
  • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
  • Working weekends or evenings depending on the shift

    • You Create Value by:

  • Building a motivating environment that encourages your team to give their very best
  • Stepping in and taking responsibility for leading when the PM/APM is not present
  • Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
  • Solving problems for your customers and treating them like you would your best friend
  • Meticulously following up with everyone
  • Playing an active role in making certain the community is impeccable
  • Jumping in and covering for team members when needed
  • Seeking out opportunities to enhance the customer's experience

    • What You Bring to Us:

  • 2+ years' experience in a hospitality, retail, travel or hotel environment
  • A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)
  • A passion for using the phone to talk and text professionally
  • Outstanding communication skills, both written and verbal
  • A sharp professional appearance
  • Proficiency with various software, apps and computer programs
  • An eye for detail and a knack for anticipating a customer's needs
  • A customer-focused mentality
  • Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays)

    • What We Bring You:

    At the core of our business is the talent on our teams, and we are committed to taking care of them so they can deliver great experiences to our residents. In addition to an award-winning culture and amazing work spaces, Bozzuto offers a wide range of programs to support the overall health of you and your family. Our benefits take into consideration everything from career development, retirement, family matters and health and wellness. Working on our team and in this position, you can expect:
  • Competitive compensation. Salary range: $41,000 — $55,000 (plus additional bonus opportunities)
  • Health & Wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
  • Paid Leave. We provide 20 days of paid time off plus holidays.
  • Retirement planning. We offer a 401k program with a company match.
  • Tuition Reimbursement. Plus many other programs to support career development and growth.
    • Bozzuto is proudly an Equal Opportunity Employer EOE/M/F/D/V.
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