Program Associate, Education Department - Alexandria, United States - American Society of Clinical Oncology

American Society of Clinical Oncology

Verified Company

Alexandria, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

locations- Alexandria, VA- Hybrid- time type- Full time- posted on- Posted Yesterday- job requisition id- R859- Are you interested in making a world of difference in cancer care?

Cancer strikes more than 10 million people worldwide each year. As the leading medical society representing doctors who care for people with cancer, the American Society of Clinical Oncology (ASCO) is committed to conquering cancer through research, education, and promotion of the highest quality, equitable patient care.
Who we are:
ASCO is a flexible, highperformance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customercentricity, emphasizes teamwork, commits to quality, and values inclusion. Our culture, ASCO Works
Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance.
ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs.
Who we are looking for:

Are you detail-oriented with a passion for supporting professional development initiatives? ASCO is currently seeking a highly motivated Program Associate to assist with the development, implementation, and maintenance of our self-evaluation products and programs.

Join us to make a difference in education programs for oncology professionals
This position is hybrid, with a primary location in Alexandria, VA. We anticipate the hire to be onsite approximately 1-2 days per week.

Responsibilities
Act as frontline representative to stakeholders by responding to customer service inquiries and working within a team environment to resolve any issues.
Provide troubleshooting support and track technology issues that impact user experience.
Follow established workflows for entry, tracking, and maintenance of data and content in multiple platforms that support initiatives and volunteer workforce (e.g., learning management system, enterpriselevel testing platform).
Assist team members in copyediting, figure compliance, and ensuring educational content meets quality standards before publication.
Partner with team members, outside vendors, and volunteers to maintain and troubleshoot the question and manuscript submission systems.
Review and maintain ASCO websites and online platforms.
Compile and maintain associated educational content materials for publication.
Provide administrative support to volunteer work groups, including but not limited to: maintaining and tracking group registration materials, conflict of interest disclosures, and invoices for honoraria; drafting and disseminating meeting agendas, materials, and call notes.
Required Education and Experience
Bachelor's degree in English, Communications, or a related degree, or equivalent years of experience
1 year of experience in an administrative or customer service role
Proficient experience with Microsoft Office Suite
Preferred Education and Experience
Bachelor's degree in English, Communications, or a related degree
2+ years of experience in an administrative role providing customer service
Highly developed in Microsoft Office Suite and Adobe Acrobat
Experience with Smartsheet, SharePoint, and a customer relationship management system
Proficiency with a learning management system, content management system, or question authoring system

Competencies

Ability and openness to quickly learn the organization's technology tools (e.g., customer relationship management system, learning management system)
Strong communication skills including writing, grammar, spelling, and proofreading
Ability to troubleshoot common technology issues with customers/volunteers
Excellent organizational skills and high attention to detail and accuracy
Ability to work well both independently and collaboratively to meet deliverables
Strong time management skills with a proven ability to meet deadlines, prioritize, multitask, and share information in a timely manner
Strong interpersonal skills with willingness to accept delegated tasks from several people
Dependable and has a positive attitude
Ability to give and receive feedback

ADA/Physical Requirements

Extended periods seated or standing at a desk.
High use of computer and other office technology equipment.
Travel 510 days per year
Generous Benefits Package:
Hybrid Work Environment
Open Leave Policy
Paid Family Leave
13 Paid Holidays per Calendar Year
Staff Appreciation Days
401(k): 7.5% Employer Contribution
Medical/Dental/Vision
Employee Assistance Program
Fertility and Family Forming
Healthcare Concierge
Flexible Spending Account(s)
Healthcare Savings Account
Disability and Life Insurance
The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to