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Peachtree Corners

    Hardware/Computer Repair Tech - Peachtree Corners, United States - Virtucom, Inc.

    Virtucom, Inc.
    Virtucom, Inc. Peachtree Corners, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:

    Job Overview:

    We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates.

    Responsibilities:

    Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing

    Technicians are to review notes gathered by field technicians to determine details of the equipment problems

    Technicians are required to disassemble and reassemble computers using various types of hand tools

    Technicians will be required to maintain and repair devices

    Troubleshoot hardware failures

    -Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair

    -Replacing / Repairing defective components

    -Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications.

    Inspect units for cosmetic defects and report findings

    Update and complete repair tickets

    Maintain repair parts inventories and places parts request when additional parts are required for the repair

    Requirements:

    Must have strong team working skills in addition to working interdependently

    Document troubleshooting and resolution steps related to repairs made

    Self motivated and driven to meet or exceed daily output expectations

    Able to request for help, follow instructions and accept constructive criticism

    -Ability to operate hand truck and pallet jack

    -Ability to lift or move products (No more than 20lbs)

    -Understanding of how computers and the various components interactions

    Strong knowledge of MS Windows operating systems/Chrome OS

    Document all service requests as per company guidelines

    Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills

    #VIRTUCOM

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