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    Field Service Engineer - Indianapolis, United States - Global Export Network

    Global Export Network
    Global Export Network Indianapolis, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    A leading designer and manufacturer of gable top filling solutions, is offering a great opportunity for a Field Service Engineer for the Americas to be a key contributor to their growing company. The right individual will need to have the right combination of technical and commercial skills to provide technical support and assistance to customers.

    Corporate offices are located in Treviso, Italy and this position would report into their US division. We provide value-added solutions for the filling and packaging of milk, dairy products, fruit juices, liquid eggs in Gable Top cartons and are committed to ensuring customer satisfaction. The US division provides installation and service support for the fillers installed in North, Central and South America.

    Responsibilities:

    • Install and test new equipment and start up machines, ensuring proper operation
    • Train clients on how to operate and maintain their Galdi filler and auxiliary equipment
    • Provide technical support and troubleshooting via phone, and technical assistance on site in case problem cannot be resolved remotely
    • Perform preventive and corrective maintenance per maintenance contract
    • Order parts needed for repairs as needed
      • Explain issues with equipment and repairs to customers
    • Create and maintain service records and field service reports on customer site visits
    • Comply with safety policies and standards of conduct and appearance
    • Build and maintain relationships with customers

    Qualifications for Service Technician:

    • Background in Electrical or Mechanical Engineering
    • Previous experience in providing engineering field services, troubleshooting and field repairs of electrical/mechanical equipment
    • Proficiency in programming PLC's
    • Ability to install, repair, service, test and troubleshoot equipment
    • Must have excellent oral and written communication skills, as well as training skills
    • Ability to read and understand electrical schematics, blue prints, and diagrams
    • Ability to work under pressure experienced during machine downtime
    • Need to have strong interpersonal and diagnostic skills
    • Ability to work independently without much supervision
    • Valid driver's license and reliable transportation
    • Ability to effectively manage time
    • Travel up to 80% of the time in US and internationally
    • Spanish language fluency is a plus
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