Customer Service Represetative - Torrance, United States - Jessie Lord Bakery, LLC

Jessie Lord Bakery, LLC

Verified Company

Torrance, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Location:
Torrance

Job Summary:

This position is responsible for maintaining positive relationships with customers' representatives; ensuring customers' requirements are met as set forth by the Company.

Essential Job Functions:

Maintains customer records by updating account information.
Enters customer orders into the accounting system and maintains customer order spreadsheets.
Verifies pricing of all new purchase orders
Verifies inventory against purchase orders
Review the production schedule to ensure orders can be fulfilled
Review purchase orders and sales orders
Communicates within the company regarding customer orders and ship dates.
Receives and processes Sample Requests including intercompany communication, preparing shipment and scheduling pick up.
Assists Q.A. with resolving claims or customer complaints and communicates resolution if appropriate.
Oversees customer accounts, ensuring all processes are being attended to; including account status, product deliveries and customer records.
Maintains a professional relationship, and assists as needed, with our broker network
Maintains broker network files
Assists the Transportation Scheduler when needed
Assists and trains new customer service representatives as needed.
Works closely with the sales department; aids as needed
Interacts with the Accounting department to follow up on Accounts Receivable issues. Other duties as assigned

Food Safety Responsibilities:

All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor
Follows, monitors and enforces all Good Manufacturing Practices (GMPs) and Prerequisite programs

Qualifications:

Associates degree, or higher preferred or a compantion of edication and expereince
Three years of combined administrative experience, Sales, Customer Service, Inventory Control and/or Logistic experience, preferably in a food manufacturing environment
Language Requirement: Ability to effectively communicate and understand orally and in writing in English
Physical Requirement: Occasionally lift and/or carry up to 30 lbs.

Pay Range:
$ $27.00 per hour. Pay scale is based on expereince and education.

Supervisor:
Upper Management

FLSA Statues:
Non-Exempt

COVID-19:Employees are required to present COVID-19 vaccination or request accommodation in accordance to the law.