- Assists customers with IT requests and issues
- Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral device issues using FAQs, knowledge base and other guides
- Provides Tier I support to end users for laptop/desktop/PC, applications, printers and peripherals
- Create and update ticket records in Remedy or other ITSM tool
- Create ticket records, monitor/track progress and update on ticket record while keeping customers informed with status updates
- Route support requests to appropriate teams for resolution
- Coordinate user support with Desktop Support and System Administration staff
- Develop and maintain helpdesk-related technical documentation such as guides, FAQs, SOPs, etc.
- Assists Help Desk Manager with data collection for reporting
- All other duties as assigned Qualifications:
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Auditor with Security Clearance
3 weeks ago
Department of Defense Scott AFB, United StatesDuties * Identify and apply relevant laws, regulations, policies, standards, or procedures to assist with audits. * Develop audit plans based on use of the most appropriate advanced techniques. * Advise financial managers and/or program directors on regulatory requirements, finan ...
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Helpdesk Analyst with Security Clearance
4 days ago
TEKsystems c/o Allegis Group Scott Air Force Base, United StatesMUST HAVE AN ACTIVE SECRET CLEARANCE & COMPTIA SECURITY + CERTIFICATION Duties & Responsibilities: Assists customers with IT requests and issues · Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral ...
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SATCOM Engineer with Security Clearance
3 weeks ago
TEKsystems c/o Allegis Group Scott Air Force Base, IL, United StatesOur customer is the Defense Information Systems Agency (DISA) located at Scott AFB and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations · The core telecommunication ...
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System Administrator with Security Clearance
3 weeks ago
Agile Defense, Inc. Scott AFB, United StatesAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to suppo ...
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Software Developer with Security Clearance
3 weeks ago
DecisionPoint Corporation Scott Air Force Base, IL, United StatesOverview DecisionPoint prides itself on delivering efficient, effective solutions across a wide range of industries · Come join our team as a Software developer in support of the UNITED STATES TRANSPORTATION COMMAND MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION COMMAND (SDDC) · Th ...
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Systems Engineer with Security Clearance
3 weeks ago
ValidaTek Scott Air Force Base, IL, United StatesCompany Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies · From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectation ...
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MAINTENANCE MECHANIC with Security Clearance
3 weeks ago
Department of the Air Force Scott AFB, United StatesDuties As a MAINTENANCE MECHANIC at the WG some of your typical work assignments may include: * Interprets and applies complex building plans, blueprints, wiring diagrams, engineering drawings, and maintenance and repair manuals to determine material, tools, and equipment needed ...
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MAINTENANCE MECHANIC with Security Clearance
3 weeks ago
Department of the Air Force Scott AFB, United StatesDuties As a MAINTENANCE MECHANIC at the WG some of your typical work assignments may include: * Interprets and applies complex building plans, blueprints, wiring diagrams, engineering drawings, and maintenance and repair manuals to determine material, tools, and equipment needed ...
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Data Analyst with Security Clearance
1 week ago
TEKsystems c/o Allegis Group Scott AFB, United StatesWorkplace Type · Hybrid · Worksite Location · 731 Lakepointe Centre Dr, O Fallon, Illinois, , United States · Job Title · data analyst · Top Skills - Must Haves · • cloud · • relational database · Top Skills' Details · Degree and 2+ years of experience · Need some development e ...
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Budget Analyst with Security Clearance
3 weeks ago
CSCI Scott Air Force Base, United StatesJob Description CSCI Consulting is looking for a Budget Analyst with 1-3 years' experience supporting government agencies in Financial Management. This position is a hybrid role that will require going into Scott AFB 2-3 days a week and remote the other days. Responsibilities Pro ...
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Cost Estimator with Security Clearance
3 weeks ago
CSCI Scott Air Force Base, IL, United StatesJob Description CSCI Consulting is looking for a Financial Analyst with 1-3 years' experience who will be a member of a four-person consulting team of Information Technology (IT) system/program cost estimators. This person will work with and support Federal Civil Servants of the ...
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Program Manager with Security Clearance
3 weeks ago
DecisionPoint Corporation Scott Air Force Base, IL, United StatesOverview DecisionPoint prides itself on delivering efficient, effective solutions across a wide range of industries · The key to our success is largely dependent on the stellar ability of our program management team · We're currently searching for an experienced Program Manager ( ...
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CSIOS Corporation Scott AFB, United StatesBoundary Defense · Requirement ID 10625C · Grade Level Level IX · Group Cyberspace Operations · Location Scott AFB, IL · Clearance Required Secret ● Provide technical and administrative supervision and guidance for all contractor personnel assigned to the Cybersecurity Boundary D ...
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TEKsystems c/o Allegis Group Scott Air Force Base, United StatesNetwork Support Analyst @ Scott Air Force Base PRIMARY RESPONSIBILITIES: · •Provide technical support for the design, implementation, and integration of network changes and sustainment. · •Assist in the planning and performing of analytical research, design development, and other ...
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Senior Splunk Engineer with Security Clearance
3 weeks ago
Leidos Scott Air Force Base, United StatesR Description We have an IMMEDIATE NEED for a highly skilled Senior Splunk Engineer to join our team and take charge of designing, implementing, and maintaining our Splunk environment as part of the DISA Defense Red Switch Network in support of an enterprise VoIP management syste ...
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Peraton Scott AFB, United StatesAbout Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deli ...
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Apex Systems Scott Air Force Base, United StatesService Desk Technician Location: Scott AFB, Illinois, IN Please email w/ an updated resume and certification to apply Target start date: ASAP Required working hours: Shift work 24/7 Must have skills/experience/certs and/or technologies: · • Associates degree in Information Tech ...
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Sr. Systems Integrator with Security Clearance
3 weeks ago
Leidos Scott Air Force Base, United StatesR Description Leidos is seeking a Sr. Systems Integrator in support of the Defense Information Systems Agency (DISA). DISA acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD), and national security organ ...
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Booz Allen Hamilton Scott AFB, United StatesJob Number: R Technology Enabled Analyst · Key Role: Identify the customer's data source requirements and apply data reconnaissance te chn iques. Build analytical workflows and methodologies using these data sources and create or implement new or existing tools and capabilities. ...
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DecisionPoint Corporation Scott Air Force Base, IL, United StatesOverview DecisionPoint prides itself on delivering efficient, effective solutions across a wide range of industries · Come join our team as a Windows System Administrator in support of the UNITED STATES TRANSPORTATION COMMAND MILITARY SURFACE DEPLOYMENT AND DISTRIBUTION COMMAND ( ...
Helpdesk Analyst with Security Clearance - San Francisco, United States - TEKsystems c/o Allegis Group
Description
MUST HAVE AN ACTIVE SECRET CLEARANCE & COMPTIA SECURITY + CERTIFICATION Duties & Responsibilities:Minimum Qualifications:
o Minimum of 1 year of relevant technical experience with each of the following technology skills: Windows Operating System (Windows 7 and higher)
Apple OSX desired in addition to Windows
Experience performing basic troubleshooting for common desktop software including Microsoft Office and Outlook, Adobe Acrobat and Creative Suite, Mozilla Firefox and Thunderbird, Chrome and Edge browsers, communication/collaboration/messaging tools and multimedia players
Experience using remote desktop troubleshooting and administration tools
Remedy ticketing system
o Active Secret Clearance at employment start date (an Active Interim Secret Clearance may substitute)
o DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security or other approved certification(s
Preferred Qualifications:
o An Associate's Degree in a computer-science related field is preferred