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CRM Administrator - Albuquerque, United States - University of New Mexico
Description
Programmer Analyst 2Requisition ID
req28164
Working Title
CRM Administrator
Position Grade
13
Position Summary
UNM Information Technologies is looking for a Salesforce Administrator to join a dynamic support team to enhance student success at the University of New Mexico using the University's CRM (Constituent Relationship Management) solution, Salesforce.
The Salesforce Administrator will be responsible for the day-to-day management and support for the University's CRM (Constituent Relationship Management) solution, Salesforce. The administrator will be responsible for configuring, customizing, and maintaining the platform, ensuring data integrity, and enhancing the user experience. They will work closely with third-party vendors and collaborate with cross-functional teams for their specific needs within the context of the shared Salesforce instance.
The successful applicants will have good communication skills, expertise in one or multiple CRM application development/integration/automation, and a clear sense of customer service. A thorough understanding of the values, practices, security, and procedures found in a higher education environment, and a commitment to mentoring and developing technical staff are also desirable.
Job Responsibilities:
See the Position Description for additional information.
Conditions of Employment
Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Preferred Qualifications
Asdemonstrated by supporting documentation (cover letter, resume):
Applications need to include a complete professional work history with dates and hours worked.
Campus
Main - Albuquerque, NM
Department
IT Applications (324A)
Employment Type
Staff
Staff Type
Term - Full-Time
Term End Date
Status
Exempt
Pay
Monthly: $3,955.47 to $6,250.00 DOE
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
1/25/2024
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please include a resume and cover letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit Refer to for a definition of Regular Staff.
