Trade Floor Support - New York, United States - HamayaGroup

HamayaGroup

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Trade Floor Support

Windows 10 OS
Windows OS based laptops and desktops
Virtualization (over all)
Virtual Desktop Infrastructure Support
Citrix Environment & Application Virtualization
Thin Client Support i.e. Dell Wyse 3040 and Dell Wyse 5070
MS Office Products & MS O365 Platform
IT Asset Management and Software License Management

Job Description:

Minimum 2 years of experience in IT Helpdesk or 3 years of experience in Customer Service Support (nonIT)
BPO
Holding IELTS certification at minimum level of 5 ~
Excellent verbal and written communication skill in English Languages
Effective communication with excellent probing skills.
Selfmotivating, proactive and a team player.
Able to operate within customer standard operating procedures
Hardware knowledge for Desktop & Laptop with Microsoft Windows 10 OS
Knowledge in Office 36
Able to operate effectively in a team environment with both technical and nontechnical team members
Experience in a large organization call handling, knowledge navigation, troubleshooting on a largescale help desk environment
Working knowledge of ITIL methodologies, such as Incident, Request& Problem management
Working technical knowledge of current protocols, operating systems, and standards.
Able to operate effectively in a team environment with both technical and nontechnical team members
Able to operate with mínimal supervision
Able to manage time effectively, set priorities appropriately and holding accountability.
Record interaction using ticket tool with proper classification
Perform account unlock/password reset as per defined process
Dispatch tickets to support groups post gathering required information
Refer Knowledge base and perform troubleshooting as per defined process
Follow up and closure of incidents to ensure customer satisfaction
Diagnosing, verifying, recording, and reporting downtime and providing immediate notification for all incidents
Standard 9 Hours of shift (including 1 hour of lunch) weekends are officially OFF, except special requests for change.