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    Patient Services Representative - Miami, United States - Miami Beach Medical Group

    Miami Beach Medical Group
    Miami Beach Medical Group Miami, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    The Patient Services Representative performs clerical duties using specific knowledge of medical terminology and clinical procedures. This role provides customer service to all patients and visitors entering the medical center.

    Duties and Responsibilities

    • Influence patient satisfaction by ensuring patients is greeted upon arrival and properly registered in the system.
    • Communicate with transportation dispatchers to confirm arrival time to ensure patients are greeted.
    • Move the flow of patients, clients, and visitors upon arrival.
    • Provide service in a polite, courteous, and professional manner.
    • Periodically update patients of transportation wait time.
    • Ensure the lobby area is stocked with coffee, cups, and other applicable items.
    • Ethically and professionally handle confidential information.
    • Work primarily on the floor, in member areas, and throughout the center.
    • Contact security, environmental services, or management when necessary.
    • Monitor the overall appearance of the waiting areas.
    • Inquire patients of concerns to ensure their needs are met.
    • Answer incoming and outgoing calls professionally, courteously, and promptly.
    • Provide patients with accurate practice information. (e.g., office hours, address, etc.).
    • Daily communication with managers regarding changes in schedule (e.g., physician cancellation, call outs, and new hires).
    • Keep track of physician and specialist s
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