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    Product Manager- Warranty - Saint Paul, United States - Vivacity Tech

    Vivacity Tech
    Vivacity Tech Saint Paul, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Product Manager - Empower+ is responsible for driving continuous improvements with the Vivacity Tech Empower+ warranty including but not limited to ensuring adequate inventory levels, reducing inventory aging, improving procurement costs of Chromebook parts and devices, working with vendors to ensure best-in-class quality of parts, ISO9001 reporting and communicating with internal customers.

    What will we give you for your hard work:

    • Salary depending on experience
    • 401(k) with generous company match and immediate vesting
    • Excellent Paid Time Off policy
    • Accrued Sick Time
    • 96 hours off per year for volunteer opportunities
    • 11 paid holidays per year
    • Award winning work environment
    • Development Reimbursement of $1000 per year
    • Medical, Dental, Vision, and Voluntary Benefits

    Our Values drive everything we do:

    • Carry passion.
    • Desire excellence.
    • Keep dreaming.
    • Build community.
    • Be Vivacious.

    While no day will be completely the same, you will execute daily responsibilities in these various functions:

    • Gain a deep understanding of customer experience with Empower+, identify and fill service level gaps to improve customer experience and drive growth
    • Create buy-in for the Empower+ vision both internally and with customers
    • Develop product pricing and positioning strategies
    • Gather and analyze data to identify opportunities to streamline processes and reduce costs
    • Scope and prioritize activities based on business and customer impact
    • Understand inventory levels versus consumption rates
    • Issue purchase orders to vendors
    • Understand the requirements needed to deliver a best-in-class warranty experience for our customers
    • Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts
    • Work with vendors to ensure lowest product acquisition costs possible without compromising product quality
    • Provide data to leadership as needed showing improvement in various KPIs

    Knowledge, Skills & Abilities:

    • Excellent verbal and written communication skills
    • Expert technical skills with the ability to troubleshoot and assist and train others
    • Excellent organizational skills and attention to detail
    • Excellent time management skills with a proven ability to meet deadlines
    • Ability to function well in a high-paced and at times stressful environment
    • Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
    • Ability to work independently

    Education & Experience :

    • Minimum 5 years relevant experience required
    • Bachelor's degree or equivalent combination of education and experience preferred

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