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    Director of Operations - Columbus, United States - Book+Street

    Book+Street
    Book+Street Columbus, United States

    1 week ago

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    Description


    Book+Street is seeking a roll-up your sleeves, whatever it takes, get things done, Consulting Operations Manager to work with our clients to streamline processes, manage resources, and optimize project outcomes.

    Reporting to our Head of COO Solutions, this position is a full-time, salaried, non-exempt position working from our Columbus office and traveling to our clients to get things done onsite.

    This position will work a minimum of 40 hours per week, with an annual target of 80% Time Worked Billable during our core hours of business, as well as occasional sprints, as needed.

    This position is eligible for our Hybrid Work policy (minimum 3 days onsite after 90 days).

    The ideal candidate will possess a degree in business administration, operations management or a related field, with a master's degree preferred and will have 8+ years of experience in operations management, consulting, or a similar role, with a proven track record of leadership and success as a Director of Operations.

    We're looking for someone with a non-stop positive attitude who loves a challenge, understands and appreciates the sense of urgency required of our diverse startup clients, and excels in a dynamic consulting environment.

    You will be aligned with our


    CORE STRATEGIC VALUES :

    WIT
    – You'll do whatever it takes to ensure our clients' needs are met
    Wisdom

    – You are always

    learning , through research and continuing education
    The 3Cs

    – You will

    communicate, collaborate and cooperate

    to ensure team and client success

    GSDADL
    – You will thrive on productivity, and

    get $hit done, all day long

    JOB RESPONSIBILITIES

    Strategic Planning :
    Collaborate with executive leadership to develop and implement operational strategies aligned with the company's goals and objectives. This involves analyzing market trends, identifying opportunities for growth and improvement, and making data-driven decisions.

    Process Improvement :
    Lead initiatives to streamline and optimize business processes across various departments. This may involve identifying inefficiencies, implementing best practices, and leveraging technology to enhance productivity and reduce costs.

    Team Management :
    Oversee a team of operations professionals, including managers and analysts. Provide leadership, guidance, and mentorship to ensure team cohesion, performance, and professional development.

    Budgeting and Financial Management :
    Develop and manage budgetsfor operational activities, ensuring cost-effectiveness and efficient resource allocation. Monitor financial performance, analyze variances, and implement corrective actions as needed.

    Vendor and Supplier Management :
    Establish and maintain relationships with vendors, suppliers, and external partners. Negotiate contracts, manage service level agreements, and monitor vendor performance to ensure quality and compliance with company standards.

    Risk Management :
    Identify potential risks and develop strategies to mitigate them.

    This includes implementing controls, monitoring compliance with regulations and industry standards, and ensuring business continuity and disaster recovery plans are in place.


    Quality Assurance :
    Establish and enforce quality standards and procedures to maintain product/service excellence. Monitor and evaluate performance metrics, customer feedback, and industry benchmarks to drive continuous improvement.

    Cross-functionalCollaboration :


    Work closely with other departments such as sales, marketing, finance, and human resources to coordinate activities, resolve issues, and achieve common objectives.

    Foster a collaborative and cohesive organizational culture.

    Reporting and Analysis :
    Prepare regular reports and presentations for executive leadership, board of directors, and stakeholders. Provide insights, trends, and recommendations based on data analysis and operational performance metrics.

    Compliance and Legal :
    Ensure compliance with regulatory requirements, industry standards, and company policies. Stay updated on relevant laws and regulations affecting operations and implement necessary changes to maintain compliance.

    Client Communication :


    Communicate and engage actively with clients as part of their team, addressing concerns, providing updates, and ensuring satisfaction with project deliverables.


    REQUIREMENTS
    Bachelor's degree in business administration, operations management, or a related field (Master's degree preferred).

    8+ years of experience in operations management, with 3+ years at a Director level or above, with proven track record of leadership.

    Certification in project management (e.g., PMP) is a plus.
    Experience working in consulting firms or professional services industries is highly desirable.
    Strong knowledge of consulting methodologies, project management principles, and business operations.
    Excellent communication, leadership, and interpersonal skills.
    Strategic thinker with the ability to analyze data, identify trends, and make data- driven decisions. Proficiency in project management tools, ERP systems, and data analysis software.
    Ability to multitask, prioritize tasks, and work effectively under pressure.
    Ability to work independently, and within teams, prioritize tasks, and meet targets.
    Comfortable with using technology, including Mac computers and a variety of software (Hubspot, Monday, Powerpoint, Advanced Excel).

    Excellent ability to communicate professionally with people at all levels of an organization and external contacts, both verbally and in writing – must provide writing samples.

    Must be available to work from our office or client site 5 days a week for the first 90 days during our core hours of business and occasional evenings, if deadlines require.

    Hybrid work schedule is only available after 90 days and only when client work allows.
    Must have reliable transportation and be able to travel for client meetings and events, as needed.
    Ability to lift approximately 20-25 lbs.
    The duties and responsibilities described in this job description may not be a comprehensive list.

    Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

    COVID-19 VACCINE

    In order to maintain a safe work environment, employees will be required to provide proof of vaccination on or before first day of employment.


    LOCATION

    At Book+Street we work in a highly consultive environment – not just with our clients, but among our own team.

    Selected individual will be expected to work on-site as part of a highly collaborative team in our Victorian Village office and will be able to travel to client sites within the Midwest.

    WHY BOOK+STREET?
    At Book+Street we love what we do and encourage open communication, flexibility and diversity.

    We offer a robust benefits package including PTO, paid holidays, sponsored medical, 100% employer paid dental and vision, life, AD&D and disability insurance and a generous 401K match to all full-time employees.


    COMPENSATION
    $90,000-$120,000 per year, plus bonus.

    NEXT STEPS

    To express your interest, please provide a short cover letter telling us why you're perfect for this role, along with resume detailing your experience.

    Book+Street is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

    #J-18808-Ljbffr
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