Volunteer Receptionist - San Jose, United States - Boys and Girls Clubs of Silicon Valley

Description

Job Description

Organization Overview

Mission Statement: To inspire and empower all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring adults.

By providing accessible, and holistic, out-of-school enrichment programs and mentorship, we play a vital role in closing the opportunity gap and promoting greater economic, political, and social equity among the young people we serve and the communities they call home. Our focus is on empowering youth to be proactive about their education, their lives, and their futures. We place a high priority on safety, cultural competency, inclusiveness, and belonging. Our organization is embedded in communities of greatest need, and our professional staff reflect the diversity and richness of these communities. Together, we create a nurturing environment where young people can thrive and fully realize their potential.

Position Overview

The volunteer receptionist plays a crucial role as the face of the Boys & Girls Club, greeting all members and visitors and answering telephone calls. The position may also involve light administrative work. The volunteer receptionist will serve as a positive and knowledgeable representative of the Boys & Girls Club, supporting its efforts to serve the community and advance its mission.

Roles and Responsibilities:

1. Greeting and Assisting Members and Visitors:

• Provide a warm and friendly welcome to all members and visitors who enter the Clubhouse.
• Assist members and visitors by answering their questions and directing them to the appropriate staff or program areas.
• Maintain a friendly, professional, and courteous demeanor at all times.

1. Answering Telephone Calls:

• Handle incoming calls in a professional and timely manner, providing accurate information and directing calls to the appropriate individuals.
• Take messages and relay them to the appropriate staff members in a prompt manner.
• Maintain confidentiality when handling sensitive information.

1. Light Administrative Work:

• Assist with various administrative tasks, such as data entry, filing, photocopying, and organizing documents.
• Help maintain the cleanliness and organization of the reception area and front desk.

1. Representing Boys & Girls Clubs of Silicon Valley:

• Become familiar with the BGCSV's programs, initiatives, and services in order to provide accurate information to members, visitors, and callers.
• Demonstrate a commitment to the mission and values of BGCSV in all interactions with members, visitors, and staff.
• Support BGCSV's efforts to serve the community and promote its positive impact on youth development.

Qualifications:

• Availability: Able to commit to a regular schedule, with flexibility to volunteer one or up to five days a week.
• Safety Requirements: Willingness to adhere to safety guidelines and protocols established by BGCSV, including completing any necessary training related to child protection and emergency procedures.
• Customer Service Skills: Excellent interpersonal and customer service skills, with the ability to interact professionally and respectfully with individuals of diverse backgrounds, including children, parents, staff, and community members.
• Bilingual English/Spanish (a plus): Proficiency in both English and Spanish is desirable, as it can facilitate effective communication with a diverse membership base.

Note: This is a volunteer position, and no financial compensation will be provided. However, the volunteer receptionist will have the opportunity to contribute to the meaningful work of Boys & Girls Clubs, make a positive impact on the lives of young people, and gain valuable experience in a nonprofit organization.

We appreciate your interest in becoming a volunteer receptionist at the Boys & Girls Clubs of Silicon Valley. To apply, please complete the volunteer application at

PHYSICAL REQUIREMENTS
Frequent standing and walking; occasional lifting (up to 25 pounds of school supplies or recreational equipment waist height); hear and understand speech at normal levels; and speak so that others may understand at normal levels.

WORKING CONDITIONS:

Boys & Girls Clubs are often stressful, busy, and noisy environments. Staff are expected to work in situations where many members and facilities related activities take place at the same time.

BGCA Required Trainings:

• BGCA-approved child abuse prevention:?Child Abuse Prevention
• BGCA-approved mandated reporting:??Duty to Report
• BGCA-approved grooming prevention:? Keeping Your Club Safe
• The Member Organization's policies, including all safety policies.?

To be part of the BGCSV volunteer community, you will be required to complete standard compliance steps that may include TB test and LiveScan background check.

NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.