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New Kensington

    Customer Service Representative - New Kensington, United States - Whitaker

    Whitaker
    Whitaker New Kensington, United States

    1 week ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Department: Customer Care

    Reports to: Customer Care Manager

    Position: Customer Care Representative

    Education requirements: Associate's Degree, minimum QPA of 3.0, Bilingual (Spanish) a plus

    Specific Operating Responsibilities:

    • To process customer orders placed via telephone, fax, e-mail, and electronically
    • To promote featured products
    • To provide information on products and services
    • To resolve customer issues
    • To perform miscellaneous job-related duties as assigned
    • Maintain confidentiality of customer account and sales information and techniques
    Qualifications:
    • Familiar with Christian books and products
    • Strong data entry and/or word processing skills
    • Microsoft Office
    • Commitment to excellent service
    • Strong communication skills
    • Highly detailed oriented and accurate
    • Ability to perform a variety of tasks, and the flexibility to adapt
    • Ability to act and operate independently with minimal daily direction from manager to accomplish objectives
    Personal Characteristics:
    • Commitment to excellent service
    • Team player
    • Flexible and work well under pressure
    • Display a positive attitude and composure
    • Desire to share in the vision of Whitaker Corporation
    Salary Description

    $19 - $19.50 per hour


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