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Fishers

    Front Office Associate - Fishers, United States - RAYUS Radiology

    RAYUS Radiology
    RAYUS Radiology Fishers, United States

    3 weeks ago

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    Description

    RAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associate to join our team.

    We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment.

    Come join us and shine brighter together As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

    This position is full-time, working 12:00pm - 8:30pm. For the time being, you will be training on earlier shifts.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    (55%) Registration

    Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
    Answers phones and handles calls in an efficient and friendly manner
    Fields calls appropriately for center associates
    Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
    Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
    Orders office supplies as needed
    Maintains supply of patient information sheets
    Pushes imaging via electronic interfaces
    Completes confirmation calls and provides preparation instructions to patient
    Faxes reports, billing information, and medical release forms as requested

    (20%) Insurance

    Verifies patient's insurance
    Pre-certifies all exams with patient's insurance company
    Obtains insurance authorization
    Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
    Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

    (20%) Scheduling

    Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
    Enters and submits patient exam orders
    Verifies orders match exam schedules
    Schedules referrals and ensures proper authorizations are obtained
    Schedules walk-in patients
    Processes requests for image orders and CDs from referring physicians and patients
    Maintains an up-to-date and accurate database on all current and potential referring physicians

    (5%) Performs other duties as assigned
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